What are the responsibilities and job description for the Account Manager position at Canyon GBS?
Company Description
Canyon GBS (https://canyongbs.com), based in the Phoenix Metro Area, is a pioneering tech company crafting impactful solutions powered by AI. Our diverse range of SaaS offerings are tailored for sectors such as higher education, public sector government agencies, non-profits, and other large enterprises. Our mission is to equip organizations with powerful yet accessible AI-powered technology to better serve their constituents. Through our relentless pursuit of innovation and customer-centric approach, Canyon GBS strives to be a trusted partner in navigating today's digital landscape.
Job Description
We are looking for a dedicated and results-driven Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and identifying opportunities to upsell our AI-powered solutions. You will serve as the primary point of contact for assigned clients, coordinating with internal teams to meet client needs and objectives.
Key Responsibilities:
- Build and maintain strong, long-lasting client relationships.
- Serve as the lead point of contact for all customer account management matters.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensure timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities within accounts and collaborate with sales teams to ensure growth attainment.
- Assist with challenging client requests or issue escalations as needed.
- Prepare regular reports on account status and communicate the progress to internal and external stakeholders.
- Ability to travel as needed to represent Canyon GBS in the public eye globally with customers, partners, investors, and the community
Salary Range
$44,000 - $93,000
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 3 years of experience in account management or sales, preferably in the tech industry.
- Proven ability to manage multiple client accounts simultaneously while maintaining attention to detail.
- Strong understanding of AI-powered solutions and their applications in various sectors.
- Excellent listening, negotiation, and presentation skills.
- Proficiency in CRM software and MS Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
Additional Information
Equal Opportunity Employment Statement
Canyon GBS believes in equal opportunity and welcomes all qualified applicants regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis.
If all this sounds like a good fit, apply today, we want to hear from you!
Salary : $44,000 - $93,000
