Sr. UX Researcher

Company Description

Canyon GBS (https://canyongbs.com), based in the Phoenix Metro Area, is a pioneering tech company crafting impactful solutions powered by AI. Our diverse range of SaaS offerings are tailored for sectors such as higher education, public sector government agencies, non-profits, and other large enterprises. Our mission is to equip organizations with powerful yet accessible AI-powered technology to better serve their constituents. Through our relentless pursuit of innovation and customer-centric approach, Canyon GBS strives to be a trusted partner in navigating today's digital landscape.

Job Description

Canyon GBS is seeking an experienced and innovative Sr. UX Researcher to lead user research initiatives that drive the development of our AI-powered solutions. In this high-impact role, you will uncover user needs, behaviors, and pain points, translating insights into actionable design recommendations that directly shape intuitive, impactful products.

As a key member of our dynamic team, you will collaborate closely with the Founder, Product Management, and Development teams to ensure our solutions align with user expectations and business objectives. Your research will be instrumental in enhancing user satisfaction, improving engagement, and driving overall success.

We are looking for a professional who is not only deeply skilled in UX research but also committed to doing whatever it takes to create exceptional user experiences. This role is ideal for someone who thrives in a fast-paced environment, is passionate about innovation, and is ready to make a meaningful impact on our cutting-edge products.

Key Responsibilities:

• Plan, design, and conduct user research studies using a variety of qualitative and quantitative methods.
• Analyze and interpret research data to generate actionable insights and recommendations.
• Collaborate with cross-functional teams, including product managers, designers, and engineers, to integrate user-centered design principles into product development.
• Develop user personas, journey maps, and other artifacts to communicate research findings.
• Advocate for the user by providing evidence-based recommendations during product discussions and decision-making processes.
• Stay current with industry trends, best practices, and emerging technologies in UX research.
• Mentor junior researchers and contribute to the development of research methodologies and processes.
• Present research findings to stakeholders at all levels of the organization.

Salary Range

$85,000 - $111,000

Qualifications

• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, or a related field.
• Minimum of 5 years of experience in UX research, preferably within the tech industry.
• Proficiency in a range of research methodologies, including usability testing, interviews, surveys, and contextual inquiry.
• Strong analytical skills with the ability to synthesize complex data into clear insights.
• Excellent communication and presentation skills.
• Experience with UX research tools and software.
• Familiarity with AI-powered technologies and their impact on user experience is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to travel as needed to represent Canyon GBS in the public eye globally with customers, partners, investors, and the community.

Additional Information

Equal Opportunity Employment Statement

Canyon GBS believes in equal opportunity and welcomes all qualified applicants regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis.

If all this sounds like a good fit, apply today, we want to hear from you!