Service Manager - Business Office Equipment

Seeking Knowledgeable Service Manager for Fast-Paced Service Department
Ready to build a long-term career with a company that supports
your strong work ethic and passion for success?
Capital Business Systems is a great place to start
OR continue a career in office technology!
We are a premier office technology supplier in the Midwest and Mountain States. Serving clients in Colorado, Nebraska, northwestern New Mexico, and Wyoming with top-of-the-line multifunction copiers, wide format printers, phone systems and managed network solutions.  Our 40 year history is rooted in the desire to be regarded as a service-oriented company that maintains quality client support
as the core of our business!

Are you an energetic leader? Do you have a track record of running an efficient and profitable service department? Do you value bringing out the best in your team, communicating in timely and thorough manner, and retaining customers with targeted solutions and great customer service? Then look no further, Capital is the place for you!
What We Offer
We support our Service Managers both inside and outside of the office and strive to provide a healthy work/life balance.

• Work hours are Monday - Friday 8 am to 5 pm!
• Competitive wage ranges from $55,000 to $65,000 (based on experience) and quarterly bonus opportunity!
• Health benefits start on the 1st of the month following hire!
• PTO accrual starting from day one!

• Supervise a team of Field Service Technicians and Delivery/Setup Technicians in a fast-paced, high volume work environment.
• Monitor flow of in-shop equipment and assign machines to technicians to meet various deadlines for returning the equipment to the customer in a timely manner.
• Track and monitor use of loaner equipment.
• Analyze customer service needs, identify improvement opportunities within the service department, and establish goals for the service department.
• Assure proper repair order flow to satisfy warranty/company/business requirements.
• Ensure service calls are completed successfully and timely.
• Complete follow up audits on equipment and technician assignments.
• Establish and maintain high quality customer and team member relationships.
• Participate on hiring team, conduct annual performance evaluations, review salaries, and assist with decisions for team promotion opportunities.
• Ensure technicians receive proper/ongoing training and are utilizing approved service techniques.
• Perform other related duties as assigned

• Some knowledge and interest in copiers, printers, electronics, digital technology, or related fields
• Initiative and a demonstrated desire and ability to learn new information quickly
• Exceptional skills in organization, attention to detail, timely communication, meeting deadlines, and effective prioritization of duties
• Proven background in a fast paced, customer focused environment
• Demonstrated ability to plan, assign, and direct the work of others
• Ability to work independently and as part of a team
• Positive attitude and ability to maintain professional behavior and appearance
• Ability to operate a motor vehicle, maintain a clean driving record, proof of a valid, unrestricted driver’s license, and current auto insurance for the state in which the job is located
• Ability to lift 75lbs and push/pull heavy equipment with assistance (manual pallet jack, etc.)

• 2-3 years of relevant experience as a lead service technician (preferred).
• 2 years of supervisory experience for one or more employees (preferred).
• High school diploma or equivalent.

Professional References
If selected for an in-person interview, candidates are required to provide 3 references from previous employers (direct supervisors preferred).
 

Benefits and Perks

Our comprehensive benefits package includes, but is not limited to: competitive compensation; medical, dental, and vision insurance; disability insurance; life insurance; matching 401k; paid holidays and accrued paid time-off. We provide you with all the necessary tools to ensure your success, which includes training and one-on-one support.

* Capital Business Systems Inc. is a drug-free workplace and Equal Employment Opportunity Employer *

* Capital has a long-standing commitment to provide a drug and alcohol-free work environment that is safe and productive for employees, visitors, and clients. All job offers are conditional on successfully passing a drug test, MVR, and criminal background check.

*Capital is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual experience and qualifications, without regard to a person's sexual orientation, gender identity, gender expression, religion, disability, race, creed, color, sex, age, national origin or ancestry, or any other status protected by the laws or regulations in the locations where we operate.

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