What are the responsibilities and job description for the Fraud Investigator position at Capital on Tap?
📈Check out the development opportunities in the Fraud team.
🏡🏢This is a Hybrid role, the Fraud team work from our Cardiff Offices 3 days per week.
What You’ll Be Doing
In this role, you'll help investigate alerts and make decisions to spot new fraud trends. You'll also manage cases, which could involve chatting with customers or fraud victims to complete your investigation. Since fraud can happen anytime, day or night, we need to be ready to act when it happens.
✨Investigate alerts and identify new fraud trends.
✨Manage and prioritise workload based on fraud risk.
✨Analyse evidence and conduct thorough investigations.
✨Make recommendations to improve fraud controls and processes.
✨Handle fraud investigations end-to-end, including customer contact when needed.
✨Use judgement and experience to minimise customer inconvenience while preventing losses.
We’re Looking For
✨1 year’s experience in a Fraud or similar role
✨Investigative approach and curiosity to figure out new types of fraud trends
✨Logical, proactive and confident in suggesting improvements to processes
✨Strong verbal, written and analytical skills
✨Quick learner who is comfortable working independently across multiple systems
✨Interested in learning SQL and able to use Excel to interrogate data
Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
💷 Salary £28,000 - £33,000 (Depending on experience)
🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.
Interview Process:
🤝First stage: 30 minute intro and values call with Talent Partner (Video call)
🤝Final stage: 60 minute technical assessment with Head of Department (Video call)
Salary : $28,000 - $33,000
