What are the responsibilities and job description for the Salesforce Service Cloud developer position at Carbonsoft?
Immediate need for Salesforce Service cloud developer with aws
Richmond VA - 2-3days/week Onsite
Only W2 Candidates
8 years mandatory
Job Title: Salesforce Service Cloud Developer with AWS
Job Summary
We're seeking an experienced Salesforce Service Cloud Developer with AWS expertise to design, develop, and implement Service Cloud solutions that integrate with AWS services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.
Key Responsibilities
1. _Design and Develop Service Cloud Solutions_: Design, develop, test, and deploy Service Cloud solutions, including custom applications, workflows, and integrations with AWS services.
2. _Configure Service Cloud Features_: Configure and customize Service Cloud features, such as Case Management, Entitlements, Milestones, and Service Level Agreements (SLAs).
3. _Develop Custom Apex Code_: Develop custom Apex code to automate business processes, integrate with AWS services, and enhance the overall customer experience.
4. _Integrate with AWS Services_: Integrate Service Cloud with AWS services, such as Amazon Connect, Amazon Lex, Amazon Comprehend, and AWS Lambda.
5. _Troubleshoot and Optimize_: Troubleshoot and optimize Service Cloud solutions to ensure high performance, scalability, and reliability.
6. _Collaborate with Stakeholders_: Collaborate with stakeholders, including customer service representatives, managers, and executives, to gather requirements, design solutions, and ensure successful implementation.
Requirements
_Technical Skills_
1. _Salesforce Service Cloud Experience_: 2 years of experience with Salesforce Service Cloud, including configuration, customization, and development.
2. _Apex Programming_: Proficiency in Apex programming language and Salesforce development best practices.
3. _AWS Experience_: 1 year of experience with AWS services, including Amazon Connect, Amazon Lex, Amazon Comprehend, and AWS Lambda.
4. _Salesforce Certifications_: Salesforce Developer and/or Salesforce Service Cloud Consultant certification.
5. _AWS Certifications_: AWS Certified Developer - Associate or AWS Certified Solutions Architect - Associate certification.
_Soft Skills_
1. _Communication_: Excellent communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.
2. _Problem-Solving_: Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
3. _Customer-Centric_: Strong customer-centric mindset, with a focus on delivering exceptional customer experiences.
Nice to Have
1. _Experience with Salesforce APIs_: Experience with Salesforce APIs, including REST and SOAP APIs.
2. _Familiarity with Integration Tools_: Familiarity with integration tools, such as MuleSoft or Jitterbit.
3. _Knowledge of Customer Service Operations_: Knowledge of customer service operations, including customer service metrics, such as First Response Time (FRT) and First Contact Resolution (FCR).
Richmond VA - 2-3days/week Onsite
Only W2 Candidates
8 years mandatory
Job Title: Salesforce Service Cloud Developer with AWS
Job Summary
We're seeking an experienced Salesforce Service Cloud Developer with AWS expertise to design, develop, and implement Service Cloud solutions that integrate with AWS services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.
Key Responsibilities
1. _Design and Develop Service Cloud Solutions_: Design, develop, test, and deploy Service Cloud solutions, including custom applications, workflows, and integrations with AWS services.
2. _Configure Service Cloud Features_: Configure and customize Service Cloud features, such as Case Management, Entitlements, Milestones, and Service Level Agreements (SLAs).
3. _Develop Custom Apex Code_: Develop custom Apex code to automate business processes, integrate with AWS services, and enhance the overall customer experience.
4. _Integrate with AWS Services_: Integrate Service Cloud with AWS services, such as Amazon Connect, Amazon Lex, Amazon Comprehend, and AWS Lambda.
5. _Troubleshoot and Optimize_: Troubleshoot and optimize Service Cloud solutions to ensure high performance, scalability, and reliability.
6. _Collaborate with Stakeholders_: Collaborate with stakeholders, including customer service representatives, managers, and executives, to gather requirements, design solutions, and ensure successful implementation.
Requirements
_Technical Skills_
1. _Salesforce Service Cloud Experience_: 2 years of experience with Salesforce Service Cloud, including configuration, customization, and development.
2. _Apex Programming_: Proficiency in Apex programming language and Salesforce development best practices.
3. _AWS Experience_: 1 year of experience with AWS services, including Amazon Connect, Amazon Lex, Amazon Comprehend, and AWS Lambda.
4. _Salesforce Certifications_: Salesforce Developer and/or Salesforce Service Cloud Consultant certification.
5. _AWS Certifications_: AWS Certified Developer - Associate or AWS Certified Solutions Architect - Associate certification.
_Soft Skills_
1. _Communication_: Excellent communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.
2. _Problem-Solving_: Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
3. _Customer-Centric_: Strong customer-centric mindset, with a focus on delivering exceptional customer experiences.
Nice to Have
1. _Experience with Salesforce APIs_: Experience with Salesforce APIs, including REST and SOAP APIs.
2. _Familiarity with Integration Tools_: Familiarity with integration tools, such as MuleSoft or Jitterbit.
3. _Knowledge of Customer Service Operations_: Knowledge of customer service operations, including customer service metrics, such as First Response Time (FRT) and First Contact Resolution (FCR).
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