What are the responsibilities and job description for the Outreach Coordinator position at Cardiovascular Institute of the South?
LOCATION IN ORGANIZATION:
The position is located in the CIS Baton Rouge and reports directly to the Regional Practice Administrator for all matters, including job duties, performance evaluations, approval of leave, and other assignments as deemed necessary for the benefit of Cardiovascular Institute of the South.
NATURE OF DUTIES:
The nature of duties is to assist in all areas of administrative services including, but not limited to the following: Facilitating and scheduling the Practice Administrator and physician appointments with employees, vendors, hospital personnel, etc. It includes document management that involves filing, scanning, copying, and assisting in the preparation of documents and correspondence. This position also performs data entry, reporting and other support to other departments, as needed. Position requires flexibility in work schedule and some overtime may be required as directed by the Practice Administrator.
SPECIFIC DUTIES:
- Serve as a liaison to physician practices to create mutually beneficial relationships in order to provide patients with the highest quality cardiovascular care available.
- Issue Resolution: Identify any concerns from referring offices and communicate them back to CIS.
- Set up one-on-one meetings with CIS cardiologists and any potential referral source to enhance the relationship between the CIS providers.
- Participate on behalf of CIS as a representative for local chambers, volunteer work, and philanthropy in our communities
- Assist in the development and execution of regional conferences for CME and Cardiovascular Education
- Track and demonstrate improvements with practice growth by presenting to physicians and administration
- Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of CIS and in concordance with its patient philosophy.
- Handling incoming and outgoing department mail.
- Copying, filing, scanning, and retrieving documents and correspondence.
- Managing office and pantry supply inventory.
- Assisting with preparation of schedules, appointments, and correspondence using excel or other software programs as needed.
- Assists in coordinating meetings such as creating information packets, presentations, scheduling of meals, etc.
- Records and transcribes minutes of corporate meetings on an as needed basis.
- Any other duties assigned by Practice Administrator.
STANDARDS OF PERFORMANCE:
1. Meets or exceeds the Standards of Behavior as adopted by CIS.
2. Keeps work area neat and organized. Reports safety issues to team leader immediately.
3. Works efficiently and manages time wisely. Assist other employees when all duties are complete.
4. Communicates any problems, difficulties or concerns regarding job duties to the team leader.
5. Performs all duties without significant error occurring with any regularity.
6. Meets all deadlines and timeframes for completion of assignments.
7. Represents CIS in a professional manner at all times. Demonstrates acceptable ability to interact with physicians, staff (“internal customers”) and “external customers” (patients, family members, insurance companies, home health etc.) on a professional level at all times. Exhibits good communication skills with physicians, patients, team leaders, and co-workers at all times.
8. Exhibits whenever possible a harmonious relationship with other CIS employees in order to accomplish the duties and responsibilities of the position. While perfect harmonious relationships with all employees is sometimes not achievable, not more than an occasional complaint should be received by the team leader about the incumbent of this position.
9. The employee shall work and relate cooperatively with all other employees (internal customers) of CIS to assure optimum care for the patients of CIS and to achieve standards of care set forth by the CIS medical staff.
10. Adheres to the CIS Compliance Plan as it pertains to the above specific job duties. Uses best efforts to maintain compliance by following the CIS Corporate Compliance Plan, attending CIS compliance education, following medical documentation guidelines, and communicating concerns regarding compliance issues.
11. Performs accurate and complete documentation in the patient’s medical record, when applicable. This includes documentation in both the paper record and the electronic medical record (EMR).
12. Work with the electronic medical record (EMR) staff to maintain quality and work towards future EMR development.
13. Maintains patient confidentiality according to the HIPAA standards of privacy and security.
QUALIFICATIONS FOR THE POSITION:
1. High school diploma
2. Clerical skills (including filing) and experience
3. Computer literacy including working knowledge of Excel, Word and Outlook
4. Basic accounting knowledge helpful
5. Ability to maintain confidentiality
6. Good verbal and written communication skills
Education
Required- High School or better
