What are the responsibilities and job description for the Contact Center Agent Call Center position at CareerNation?
Contact Center Agent (Call Center)
Mt. Kisco, NY
M-F 9 : 30-6pm & Rotating Saturday Schedule 8 : 00 - 5 : 00
Temp. to Perm.
Position Overview : The Contact Center Agent operates the Group’s Contact Center and provides routine information and directs calls to appropriate area.
Essential Duties and Responsibilities : (including but not limited to the following)
- Channels all incoming calls, routes calls to appropriate department and / or person. Announces calls to physicians and executive staff.
- Takes messages and processes them accordingly.
- Knows physicians and staff schedules for all offices.
- Has general information regarding insurance, schedule, procedures, and services provided by the Group.
- Keeps log of physician telephone numbers, cell phones and pager numbers.
- Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.
- Handles emergencies according to specified procedure.
- Turns over calls to the answering service as per instructed.
- Keeps answering service advised to covering physicians, physician telephone pagers and telephone numbers.
- Confirms physicians’ daily appointments, checking information and updating when possible.
- Maintains information and confidentiality.
- Performs related work as required.
Performance Requirements :
Typical Physical Demands :
Typical Working Conditions :
Qualifications :
Experience :
One to two years of Contact Center experience preferably in a medical group.
Education :
