What are the responsibilities and job description for the Patient Attendant (Medical Practice) position at Carolina Asthma & Allergy Center?
General Summary: A non-exempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.
Essential Job Responsibilities:
- Answers all incoming patient and provider calls in a timely, professional, accurate, and efficient manner in accordance with company and government guidelines and handles accordingly.
- Ensure proper authorization/referrals are on file, prior to scheduling appointment.
- Schedules appointments for patients either by phone, online, or email.
- Schedules urgent/same day appointments with the physician assistant or physician other than their primary allergist.
- Uses EPM system within the NextGen system to match physician/clinician availability with patient’s preferences in terms of date, time, and location.
- Provides patients with accurate helpful information and guidance regarding Allergy and Asthma Procedures.
- Reviews MD schedules regularly and works to ensure doctors maintain a full schedule.
- Notifies Patient Services Specialist of same day and next day cancellations or additions to the physician’s schedules.
- Communicates and provides feedback as needed with Supervisor about any patient concerns/issues related to scheduling and system problems.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Retrieves and processes referrals daily from our referring physicians.
- Works closely with the referral coordinator to ensure all referrals are processed in a timely manner.
- Contacts referred patients directly to schedule appointments based on patient and physician preferences.
- Ensures that updates (e.g., cancellations or additions) are input daily into physicians schedules.
- Occasional overtime may be required.
- Other duties as assigned.
Education: High school diploma.
Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
- Medical Office: 1 year (Preferred)
- EHR systems: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17
