Product Manager

Job Title: Product Manager

Reports to: Director of Product

Why Case Status:

We’re one of the fastest-growing, venture-backed tech startups based out of beautiful Charleston, SC., most recently ranking #50 on the Inc. 5000 list of fastest growing software companies. With a total market opportunity of almost $5B, we’ve been making big waves in the legal industry by enabling our customers to provide their clients real-time case status communications, proprietary progress tracking, smart scheduling, custom legal NPS system and more. We are completely transforming how law firms interact with their clients through a combination of cutting-edge software, AI technology, innovative solutions and a bunch of really “rad” people.

What do we mean by “rad”? You must not be from the 80s! Here’s what it means to be RAD at Case Status:

Radically Disruptive - We make a point to go above and beyond in everything we do. Through creativity, diligence and clear expectations, we proactively challenge the status quo, embrace failure, and adapt when necessary for the greater good of the mission.

Actively Curious - Making an impact on our customers and their clients’ matters deeply to us. We value humility and solve for others first. When we are faced with challenges, we desire to delight our customers at every chance. We are curious in our approach, humble in our execution, and confident in our vision.

Dedicated to our Team - Being fully committed means being dependable, taking responsibility for challenges, sharing accolades widely, and checking our egos at the door. We value a strong culture and contribute to its success by taking care of each other; growing professionally, and celebrating our accomplishments.

We’re not just on a mission to transform the legal industry (or bring the word “rad” back to the mainstream, that’s just a bonus). We’re on a mission to help every legal firm profoundly improve their client experience. We want to help every client have a 5 star experience with their attorney. Because every customer is important to us, and so every client matters.

Job Summary:

We’re seeking a motivated and experienced Product Manager to join our team. Reporting directly to the Director of Product, you will play a critical role in driving product development and ensuring seamless collaboration across departments. This position is perfect for someone who thrives in a fast-paced environment and has a passion for innovation, customer-centric development, and creating user-friendly products.

Responsibilities:

• Manage the backlog of feature request tickets, ensuring alignment with product goals and priorities.
• Develop and write clear, actionable user stories and acceptance criteria for tickets related to epics.
• Create comprehensive documentation for new features and functionalities.
• Prepare and distribute release notes to internal and external stakeholders.
• Categorize and prioritize new feature request tickets based on business impact and customer needs.
• Continuously refine and improve the process for managing feature requests.
• Assist with the prioritization of bug fixes and internal requests.
• Write and announce new feature updates in blog posts and other communications.
• Coordinate with the Customer Success team to ensure they are trained and fully understand new features.
• Collaborate closely with mobile contractors and internal developers to resolve blockers and ensure timely delivery.

Qualifications:

• 3 years of professional experience as a Product Manager or in a similar role in a SaaS environment, with startup experience preferred.
• 2 years of hands-on experience with tools like Jira and Confluence.
• Proven experience leading customer interviews, conducting surveys, and performing market research and analysis.
• Strong ability to collaborate with development teams and work cross-functionally with other departments.
• Excellent feature documentation skills with an eye for detail.
• Experience troubleshooting issues and assisting support teams with bug resolution.
• Demonstrated ability to train teams and present new features to both internal and external stakeholders.
• Ability to thrive in a remote, fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience with legal tech or SaaS products is highly preferred.

Where:

Case Status is based in Charleston, SC.

Benefits:

We firmly believe that investing in our employees’ well-being and empowering them through a competitive total rewards philosophy is the only way to go.

Some of our perks include:

• Unlimited PTO (with manager approval and after a short period of employment)
• Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP
• Matching 401(k) contribution program after 3 months of employment
• Ownership in Case Status through its stock option plan
• Quarterly recharge days, extended holiday PTO, and more