What are the responsibilities and job description for the Customer Service Representative position at Cash Express, LLC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Handle outbound calling to follow up on customer inquiries and feedback.
- Maintain detailed records of customer interactions in our database.
- Process transactions, including cash handling and data entry tasks.
- Analyze customer needs and recommend appropriate solutions.
- Collaborate with team members to improve service delivery and client satisfaction.
- Assist in the development of customer service policies and procedures.
Skills
- Multilingual abilities are a plus for effective communication with diverse clients.
- Previous experience in client services or call center environments is preferred.
- Proficient in data entry with strong attention to detail.
- Ability to analyze customer issues and provide effective resolutions.
- Familiarity with office software and computerized systems for efficient task management.
- Strong typing skills to ensure quick response times during customer interactions.
- Excellent interpersonal skills with a friendly and professional demeanor.
Join our team today and contribute to creating outstanding experiences for our customers!
Job Type: Full-time
Pay: $17.00 - $17.01 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $17 - $17
