Personal Care Sales Manager

The Personal Care Sales Manager is responsible for successfully meeting sales and census goals by developing and implementing effective strategies.  The role is also responsible for ensuring strong customer service, responsiveness, appropriate market penetration and a positive public image to all potential customers and referral sources.

Qualifications:

• Bachelor's degree preferred
• Two years’ experience in sales, marketing or customer service, preferably in healthcare, required 
• Proven sales record of effective external sales, preferably in healthcare
• Must relate well to employees, residents and visitors 
• Able to demonstrate reliability, exemplary follow up, excellent communications skills and overall professionalism
• Knowledge of Microsoft Office, including Word & Excel, and email applications required
• Local travel required

Expectations:

• Meets sales and census goals. 
• Aware of and actively tracks potential internal transfers to Personal Care from the Health Center and Independent Living. 
• Actively seeks and participates in one-on-one sales presentations, community educational presentations and professional networking events as identified in Marketing Plan.
• Manages the inquiry and census development process.
• Completes tour, application, screening and sales process with potential residents, families and referral sources.
• Follows up on all tours, referrals and inquiries. 
• Obtains specific reasons for lost business and communicates reasons to the Sales Director.
• Manages and maintains Personal Care marketing database.
• Supports the development and implementation of community marketing plans; plans include: budget parameters, lead generation goals related to actions and target dates.
• Coordinates and hosts the identified number of lead generation and lead nurturing events needed to meet sales goals. 
• Stays current with follow up and contact information for prospective clients.
• Works with prospect and appropriate staff to coordinate a customer-friendly sales and move-in process.
• Serves as the “Tour Back-up” as needed to support other levels of living.
• Attends and participates in Presbyterian Senior Living Census Development meetings and sales training.
• Coordinates a customer-friendly admissions process. 
• Supports community customer satisfaction efforts.
• Sensitive to community first impressions.
• Serves as resource to Sales Director related to census development.

Presbyterian Senior Living communities are backed by the support of a large non-profit organization, and are dedicated to our mission to provide compassionate, vibrant and supportive communities and services to promote wholeness of body, mind and spirit.