Case Manager, Coordinated Entry and Housing Navigation

Description

Position Summary

The Case Manager, Coordinated Entry and Housing Navigation is a direct service position that provides housing-focused services to transition individuals and / or families from experiencing homelessness to housing. The Case Manager, Coordinated Entry and Housing Navigation acts as the agency liaison to Sonoma County Coordinated Entry Services (CES) including, organizing and monitoring the Assessment Calendar, scheduling and conducting the VI-SPDAT Assessment, CES Intake, and attending / participating in the CES Case Conference. The position provides direct case management services and maintains a caseload serving a high-acuity caseload of adults experiencing long term and chronic homelessness. The Case Manager completes participant-centered assessments, individualized case plans, and facilitates mutual goal setting with the purpose of navigating housing resources / services to secure housing, including determination and referral to appropriate programs, assessment for rental subsidy assistance, facilitation of support services, and resource / service education. The Case Manager, Coordinated Entry and Housing Navigation works at various Catholic Charities locations, with the internal Catholic Charities network as well as with external partners maintaining professional relationships and effective communication.

Essential Functions

• Serve as the Catholic Charities Sonoma County Coordinated Entry liaison. Ensure that Catholic Charities' services are compliant with Coordinated Entry.
• Provide a sustaining case management connection supporting individuals enrolled in the Coordinated Entry System (CES) at high risk of going inactive due to loss of contact. This work will be done in collaboration with the entire Navigation Team, Homeless Services Outreach Team, and Caritas Drop-In Program staff.
• Maintain the Navigation Department VI- SPDAT and HUD Assessment schedule while coordinating with Drop in and Shelter services.
• Schedule and conduct initial VI-SPDAT and HUD Assessments with homeless individuals and families to determine housing barriers, appropriate needs, and housing interventions.
• Represent Catholic Charities at all Coordinated Entry Services meeting including but not limited to : By Names List Conferencing, Coordinated Entry Case Conferencing, County Coordinated Entry planning meetings.
• Provide direct case management services and maintains a high-acuity caseload of adults experiencing long term and chronic homelessness.
• Divert, link, or schedule individuals and families with the appropriate housing-focused services including emergency shelter, temporary housing, permanent housing, or Rapid Re-Housing assistance.
• Practice assertive engagement with individuals and families through persistent and creative activities to motivate, encourage participation, and promote follow-through.
• Provide team support to supervisors, shelter staff, and participant navigators to support participant's success.
• Maintain up-to-date and thorough Case Records and document service encounters as required, input data in a timely manner in Homeless Management Information System (HMIS), DataLink, and / or Smartsheets.
• Respond to calls, emails, update requests and other inquiries in a professional and timely manner.
• Follow all best practices standards of care and Catholic Charities' Policies and Procedures, including Release of Information, informed consent, confidentiality, and file documentation.
• Complete required trainings and certifications within the established time period.
• Complete more than one training and / or certification to be able to provide specialized services.
• Serve on an agency or community service committee representing the department and / or organization.
• Conduct case management related duties independently, exercise sound professional and case management judgement, maintain Case Records with minimal documentation errors and / or corrective actions.
• Prepare monthly program data reports and client summaries as assigned by the Program Manager, Housing Navigation.
• Support staff members in tracking and sharing information for reporting and contract compliance.
• Participate in program improvement / development and cultivate partnerships with contractors or other providers.

Note : Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

Other Responsibilities

Agency Culture

It is essential that all employees of Catholic Charities aspire to the following :

Education, Experience, and Skills Required

Job Analysis / Job Description Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is often required to stand, walk, travel, and stoop or bend. The employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods while using a computer.

This position is responsible for working in any and all environments, including homeless encampments, in all areas of AGENCY services. This position will require extensive interaction with homeless individuals, individuals with severe physical and mental disabilities, the possibility of individuals with infectious diseases, stray animals, moving vehicles, and other possible dangers associated with working in areas of high crime. You may be exposed to aggressive / hostile clients. Incumbents must be ready to deal with traumas that may trigger personal trauma; must work in conjunction with other collaborative staff members; communicate with many sources including courts, the Department of Children and Family Services, Law Enforcement, and other community agencies. Local automobile travel will be required. There is some responsibility to work in noisy environments where adults are free to talk loudly and expressively. You must be able to work effectively and produce quality work under pressure. While driving to training or performing other duties there may be exposure to weather conditions prevalent at the time such as noise, moving vehicles, high crime rate areas, odors, fumes, and pollen.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent incoming telephone calls, scanners, and copiers as well as a wide range of clients or at times clients in distress contribute to a noise level of average to above average.

Equal opportunity employer

Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.

CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee's Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration.