What are the responsibilities and job description for the Operations Support (Swing) position at Catholic Charities of the Diocese of Santa Rosa?
Position Summary
The Caritas Shelters Program Support provides supportive and administrative services which systematically support shelter programs and staff with maintaining an environment that supports health, well-being, and safety to the clients we serve. In addition, the Operations Support provides administrative support as needed to help programs function and meet the needs of the clients we serve and supports Participant Advocates during swing and overnight to ensure secure and safe communal living for the participants. The Operations Support operates as the access point during their shift for community requests that occur outside of regular business hours, assisting programs where needed by facilitating support from security patrol, law enforcement, EMS and Fire when a situation arises.
Essential Functions
Shelter Safety Support
- Review security cameras and conduct walking inspections of non-shelter areas; observe and report activity of concern in surrounding area.
- Complete census checks for clients; cross check and update information as needed.
- Take lead in monitoring park lot and cross-referencing vehicle census.
- Point of contact for TRP from 6pm – 6am.
Administrative Support
- Data entry, accuracy audit, data corrections
- Badge creation/renewals
- Additional support with late intakes if needs arise.
- Log note entries of occurrences, observations, task completion, and incidents.
- Incident report completion and additional touchpoint completion as needed.
Supports as Point of Contact for Community Access
- Respond to community questions; knowledge of resources; front door questions and phone questions.
- Respond to calls on the HOST hotline – including community inquiries, shelter referrals, providing information, scheduling follow-up, and facilitating shelter intakes when appropriate.
Facility Support
- Assist with facilitating EMS calls and site access across Caritas shelter programs.
- Monitor and take lead with alarm systems, notifications and responses.
- Responsible for carrying and responding to site phone.
Other Responsibilities
- May assist in food preparation for client meals.
- Work with Diocese of Santa Rosa and local parishes as appropriate and requested.
- Perform other related duties as assigned.
Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.
Agency Culture
It is essential that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values.
- A commitment to excellence in everything we do.
- A commitment to performance and quality improvement.
- A commitment to outcomes and measured results.
- A commitment to innovation and to what is possible.
Education, Experience, and Skills Required
- High School diploma or High School Equivalency (HSE) required. One to two years’ successful work as personal caregiver or verified successful equal work experience preferred.
- Must become certified in CPR and First Aid within six months of transfer to this position or hiring date.
- Understanding of causes of homelessness, experience working within social services and familiarity with community resources. Knowledge of Housing First principles and methods preferred.
- Have working knowledge of relevant community resources.
- Computer literacy required including experience with Microsoft 365 Suite.
- Strong written and verbal communication; organization, conflict resolution and problem-solving skills.
- Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with clients and co-workers. Ability to work closely with clients and other employees to ensure a positive and constructive environment within the program or department and throughout the Agency.
- Ability to work under pressure with a positive, solution-oriented approach.
- Passion and enthusiasm for the mission of Catholic Charities and its clients.
- Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
- Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies prior to start of employment.
- Bilingual (English/Spanish) preferred, but not required.
Job Analysis/Job Description Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is often required to stand, walk, travel, and stoop or bend. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods while using a computer.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent incoming telephone calls, scanners, and copiers as well as a wide range of clients or at times clients in distress contribute to a noise level of average to above average.
Equal opportunity employer
Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.
CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.
