Bilingual Account Manager

CDR is looking for an Bilingual Account Manager to create long-term, trusting relationships with our customers.

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing weekly reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Screen candidates
• Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations
• Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent
• Screen resumes and prospects, qualify, interview, and manage candidates throughout the interview process from prepping before interviews to assisting with final offer negotiation
• Follow up on interview process status and update records in internal database
• Perform Safety Inspections

Skills

• Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager or relevant role
• Proficiency with Microsoft Office
• Demonstrable ability to communicate
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Bilingual (English- Spanish)

Qualifications
- Fluency in English and Spanish
- Strong account management skills
- Excellent communication skills
- Proficiency in Microsoft Office
- Leadership abilities for team management

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• Flexible schedule
• Mileage reimbursement
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Account management: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Baton Rouge, LA 70805 (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Salary : $50,000