DEPARTMENT MANAGER - MIAMI DESIGN DISTRICT

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

Job Responsibilities

YOUR WORK ENVIRONMENT

The Department Manager is responsible for the overall management of staff, merchandise, and customer experience. The Department Manager will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

YOUR IMPACT

Sales:

• Meet sales goals set forth by the Corporate Merchandising and Director of Stores
• Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide personal assistance to customers
• Manage the level of floor supervision to improve sales results
• Develop events/incentives that will continue to grow customer base, with particular emphasis placed on building local market
  
  

Customer Service:

• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver
• Ensure positive results on Mystery Shop Scores
  
  

Operations:

• Effective utilization of POS system and its inventory management functions
• Partner with logistics and product team to insure appropriate assortment
• Provide monthly qualitative and quantitative business reports as stipulated by Corporate
• Maintain good communication with members of corporate office, mall office, repair facility and other stores
• Coordinate follow-up and Prêt-à-portererwork in an accurate and timely fashion
• Be fully trained in current POS systems and to ensure that the staff is proficient as well
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned
  
  

Visuals:

• Partner with the Visual Manager to lead all aspects of the department merchandising standards
• Determine metro customer profile allowing appropriate reaction to individual trends in business
• Support Visual Merchandising in planning, scheduling, and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and improve positive sales
  
  

Human Resources:

• Develop and empower staff through goal setting and regular individual and department meetings
• Involvement in department’s succession planning by training and developing support personnel to the best of their abilities
• Recruitment of candidates for all levels within the department with qualifications that meet company standards
• Supervise personnel and implement company policies while adhering to accurate procedure regarding disciplinary action
• Identify and develop growth potential of individual staff members
• Identify individual and team training needs; create and implement regular training to be followed up with a written report to training manager
• Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office
  
  

Additional Information

KEYS FOR SUCCESS

Education:

• Business School, University or "equivalent"
• Position requires minimum of 6 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
• Computer literate; learn and use various software packages
  
  

Competencies:

• Candidates with client books strongly preferred
• Desire to work retail, with a focus on management
• Passion for luxury product with an appreciation for design
• Action oriented, result driven
• Proficiency in meditating and resolving issues or concerns that may arise
• Strong oral and written communication skills
• Customer service oriented
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
  
  

Languages: Foreign Languages a plus

Workplace: 154 NE 41st St, Miami, FL 33137

HER INFORMATION

Potential starting date: As soon as possible

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.