What are the responsibilities and job description for the Branch Manager III position at CEN?
GENERAL DESCRIPTION OF POSITION
The Branch Manager III is responsible for the administration and efficient daily operation of one or more full-service branch offices. This includes the promotion of bank products and services that support overall company goals. The Branch Manager III is responsible for generally, $60 million or more in combined deposits and may also be responsible for specific market dynamics.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Partner with management to coordinate and attain branch, region and company objectives.
2. Coach and lead a strong support team of retail staff.
3. Comply with all company policies and procedures.
4. Must have the ability and knowledge to backup all retail positions within the branch.
5. Ensures all retail or branch operational functions are performed accurately and timely.
6. May originate, process and close various consumer and small business loan products.
7. Responsible for maintaining and developing business for the branch.
8. Participate in civic and community organizations as needed.
9. Complete regular monthly branch audits.
10. Ensures all security procedures are strictly followed.
11. Mitigate monetary losses by utilizing good judgement and sound decision making skills in managing the daily operations of the branch(es).
12. Conducts regular staff meetings to keep staff informed.
13. Complete annual performance review in a timely manner and disciplinary action as needed.
14. Maintain a safe and professional business environment. Ensure all equipment is in good working order.
15. Participate in regular SWOT analysis for competitive advantage.
16. Lift coin bags up to 50 lbs.
17. Review, evaluate, and determine payment decisions within established limits per company policies and standards.
18. Make hiring and termination staffing decisions/recommendations.
19. Provide wire verification/approvals up to established limits.
20. Provide cashier’s check approvals within established limits, and discretionary placement of regulation cashier’s check holds.
21. Approve fee refunds/waivers within established regional guidelines.
22. Seek out opportunities to interact with customers and make customer service a top priority in the branch. This includes researching and resolving customer questions and concerns.
23. May be required to work an alternative location within the region or market.
24. The ability to work in a constant state of alertness and in a safe manner.
25. Completes required BSA/AML training and other compliance training as assigned.
26. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 5 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Intermediate: 10-Key, Spreadsheet, Word Processing/Typing
Basic: Presentation/PowerPoint
RESPONSIBILITY FOR WORK OF OTHERS
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Supervises a moderate size group (8-15) of employees, but possibly smaller if difficult, semi-technical work, requiring considerable direction and assistance, is involved. Plans, directs and coordinates work, makes decisions, and performs personally the more difficult aspects of the same broad assignment.
Supervises the following departments: Retail Branches
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Required proficiencies:
- Intense customer focus and ability to build strong customer relationships.
- Ability to work as a team.
- Must seek out opportunities to interact with customers and make customer service a top priority in the branch.
- Must enjoy the challenge of selling and closing a sale.
- Must be able to set and communicate clear, actionable goals for sales and service, and plan activities to achieve those goals.
- Must take ownership and responsibility for the success of the branch.
- May be required to work an alternative location within the region or market
