Systems Support Engineer

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...

As a Systems Support Engineer, you will assist in providing advanced technical support, managing incidents and problems, assists with complex hardware and software setups, and conducts user training. You will be asked to help with system maintenance, create detailed documentation, and collaborate with other IT teams to resolve issues and improve infrastructure. This role is ideal for someone with technical expertise, strong problem-solving abilities, excellent communication, and customer service skills

• Understand business functions and requirements to determine the appropriate technical solutions.
• Maintain, manage and setup A/V for meetings in conference rooms using Zoom and Teams rooms.
• Support Microsoft Teams admin center and Zoom Admin
• Support Google Workspace Enterprise Admin Console
• Support and maintain Microsoft 365 admin center and Microsoft Entra admin center
• Support maintaining Microsoft SharePoint admin center and Microsoft One Drive
• Support configuration of Single Sign-On services (Okta admin enter) and MFA services (Google/Microsoft Auth)
• Support configuration of Anti-virus (Sophos/SentinelOne)
• Support configuration and deployment of remote software deployment (MS Intune/Ninja)
• Basic support of virtualization environments, including VMware and Hyper-V
• Support with cloud infrastructure and services, such as AWS, Azure, or Google Cloud.
• Manage troubleshooting with Windows 10/11 and MacOS
• Support with mobile technologies including Apple IOS and Android
• Support with troubleshooting Lenovo, Dell, and Apple laptop issues.
• Support and troubleshoot printers, wireless, tablets, handheld devices, or other peripheral type technologies, including installation, configuration and support and recommend new technologies.
• Manage installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
• Pack and ship out new hire and replacement laptops

• 3-5 years working as a Helpdesk Engineer, Support Engineer, or IT Support Specialist.
• Fundamental MAC and PC hardware knowledge required
• Technical school degree or Bachelor’s degree in computer science is preferred, or equivalent work experience
• Must have experience managing Microsoft Intune and Entra ID
• Demonstrated experience working with and administrating Active Directory, Office 365, Google G-Suite, Windows 10/11, Mac and iOS.
• Proficient of Active O365 group and distro list membership, OneDrive for Business, SharePoint, etc.)
• Advanced knowledge of managing Anti-Virus software install/config (SentinelOne/Sophos) and MDM management software (NinjaOne)
• Handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair
• Experience in using Jira Service Desk or a similar ITSM portal
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills and reliability
• Ability to troubleshoot and resolve technical issues remotely and effectively.
• Detail-oriented and able to follow complex processes.
• Must be able to lift up to 40 lbs.
• Must be able to accommodate schedules as needed (off hour maintenance or off day meeting setup)
• Ideally lives within close proximity to our LA HQ
• Ability to learn, understand and apply new technologies independently and with training.

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. 

Salary : $70,000 - $90,000