What are the responsibilities and job description for the Energy Customer Service Representative position at Centerra Co-op?
Job Title: Energy Customer Service Representative
Position Objective: The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.
About us: Centerra Co-op is a challenging environment surrounded by teammates that want the best for our customers. Our work environment includes flexibility of daily tasks, locations and interaction with teammates. Employees are encouraged every day and ask questions to improve the workplace. Our customers drive our business, and we work shoulder to shoulder with them to improve their operation as they define success.
Occupation Specific Tasks:
- Ability to interact with customers in a consistently positive and professional manner
- Managing large amounts of inbound telephone calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Handle all paperwork associated with customer transactions
- Enter orders into software systems daily
- Develop product knowledge to answer customer inquiries
- Work in a well-organized manner
- Support other positions as needed
- Perform other tasks as assigned by the manager
Centerra supports teammates that are curious, humble and committed.
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