IT Support Technician

Are you passionate about technology and solving problems? Do you enjoy translating tech jargon into plain language to help others? If so, join our team and make a real difference for small local businesses.

In this role, you’ll work in our Waynesboro office, with travel to customer sites primarily in the Hagerstown/Chambersburg areas. You’ll provide hands-on support for a wide range of IT systems, from troubleshooting hardware to configuring networks.

Responsibilities:

• Provide remote and onsite IT support for small business customers.
• Troubleshoot and repair Windows computers, hardware, and peripherals.
• Configure and maintain networks, including firewalls, switches, and access points.
• Perform hardware installations, upgrades, and maintenance.
• Solve technical challenges creatively and independently.
• Document work clearly for client records and team collaboration.

Requirements:

• A friendly, patient demeanor and a customer-first attitude.
• A Certification (or similar) is required, or willingness to obtain it within 6 months of employment.
• Excellent communication skills with the ability to explain technical issues in simple terms.
• Physical ability to lift up to 50 lbs, safely use ladders, and work in tight spaces.
• Valid driver’s license and reliable transportation for travel to client sites.

Preferred (But Not Required) Qualifications:

While not mandatory, the following skills and experiences would be a bonus:

• Familiarity with small business servers, cloud platforms, or VoIP systems.
• Experience installing low voltage cabling.
• Knowledge of web development platforms like WordPress.

Why Join Us?

We’re a small, locally-focused IT company that values collaboration, creativity, and exceptional customer service. By joining us, you’ll have the opportunity to grow your skills, tackle diverse challenges, and make a meaningful impact on the success of small businesses in our community.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience with any particular brands of networking equipment?
• Can you tell me a little about your customer service / tech support experience?
• Do you have a valid driver's license and reliable transportation to the Waynesboro/Hagerstown/Chambersburg areas?

Application Question(s):

• Do you have experience with any particular brands of networking equipment?
• Can you tell me a little about your customer service / tech support experience?
• Do you have a valid driver's license and reliable transportation to the Waynesboro/Hagerstown/Chambersburg areas?

Application Question(s):

• Do you have experience with any particular brands of networking equipment?
• Can you tell me a little about your customer service / tech support experience?
• Do you have a valid driver's license and reliable transportation to the Waynesboro/Hagerstown/Chambersburg areas?

Education:

• Associate (Preferred)

Experience:

• help desk / technical support: 2 years (Preferred)

Work Location: In person

Salary : $20 - $30