What are the responsibilities and job description for the Inside Sales Representative position at Certified Power?
Description
JOB PURPOSE or JOB SUMMARY:
Provides specialized service to the customer by receiving their orders, answering questions regarding their orders, assisting with questions at counter or via telephone, fax, or email.
Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Receiving customer orders
- Receive in repair items, tag, and create work order.
- Schedule to service
- Evaluate or receive evaluation from service technician and quote repair to customer.
- Order or expedite parts required for approval repairs.
- Quoting prices
- Provide customers with order status.
- Assist customers with questions and problems.
- Assist customers with components selection.
- Maintain current customer information in Prelude database.
- Issue RGA’s for customer returns
- Best utilize inventory by product selection and conversion
- Monitor inventory levels
- Make cold calls to existing customers and prospects.
- Prepare a mailing list for direct mailings.
- Assist with design and production of direct mailings.
- Assign delivery driver pickup / drop off tasks.
- Any other duties or responsivities required or assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
COMPETENCIES:
- Expert in driveline systems
- Ability to operate and train others on all driveline manufacturing and repair equipment.
- Must be able to effectively communicate in both verbal and written formats.
- Highly organized
- Good follow through
- Proficient in the use of office equipment including copier, scanner, and fax.
- Works independently and can prioritize workload appropriately.
- Team player
PHYSICAL AND MENTAL DEMANDS:
- Frequently required to sit at a desk/workstation for long period of time.
- Ability to work at a computer terminal for extended periods of time.
- Digital dexterity and hand/eye coordination in operation of office equipment
- Light lifting and carrying of supplies, files, etc.
- Ability to speak to and hear employees/clients via phone or in person.
- Body motor skills sufficient to enable incumbent to move around an office environment.
- Ability to analyze unique situations and develop appropriate response.
- Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret.
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT:
- Office hours average 40 per week
- Work performed in an indoor office setting.
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Requirements
- High school diploma or GED
- Must be 18 years of age or older
Benefits
- Health insurance
- Dental insurance
- Flexible spending account with employer contribution
- Health savings account with employer contribution
- Life insurance
- Pet insurance
- Employer-paid short-term disability and long-term disability
- 401(k) matching
- Identity theft protection
- Internal Company Wellness Program with ability to earn discount off employee rate
- Paid time off (PTO) and Birthday PTO
- Employee Assistance Program
- Tuition reimbursement
- Vision insurance
"We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law."
Salary : $22 - $25
