Multi-Site Teller

Company Intro:

Champlain National Bank, where it’s cool to bank local! Our rich history dates back to 1909 where we first began operations in Westport, NY. Today, we have 10 branches conveniently located throughout the Adirondack region. We pride ourselves in providing the best experience for our new employees, from hands-on, real-time training, to making you feel like part of the CNB family from day one.

Job Description:

We are looking for an energetic, reliable and friendly person to join our team in our Plattsburgh, NY branch! This position will be primarily based in West Plattsburgh but will require coverage in our other Clinton County locations. Our Tellers are the face of our business – promoting our mission and providing outstanding service by performing bank transaction, opening new accounts, and building strong customer relationships.

Essential Functions:

• Travel to and from various branch locations to assist with staffing coverage is required to meet business needs.
• Adhere to all branch related policies and procedures, especially those relating to the security and protection of confidential customer information and cash handling.
• Receives deposits for, and pays withdrawals from, savings accounts of customers with proper identification and documents.
• Receives deposits for, and cashes checks from, customer checking and money market accounts, following the cash out procedure.
• Support branch operations by assisting customers with standard and non-standard teller transactions and assisting with new account opening procedures and account maintenance, as requested.
• All Branch staff are expected to always conduct themselves professionally and ethically.
• Processes requests for money orders and cashier’s checks.
• Redeems US Savings Bonds and process loan payments.
• Process Canadian foreign exchange transactions to include processing checks through Key Bank.
• Introduces new services to customers to build customer relationships.
• Maintain balancing records within the Teller Difference Policy and Procedures.
• Assist customers with questions pertaining to their relationships with the Bank.
• Assist customers by verifying balances, receiving change of address requests, or updating their CIF (Customer Information File) records or closing accounts, as requested.
• Allow customers access to safe deposit boxes, following the specified procedures.
• Perform additional duties as requested.

Competencies

• Customer/Client Focus
• Balancing Drawers/Accuracy in Money Handling
• Personal Effectiveness/Credibility/Confidentiality
• Problem Solving/Analysis
• Team Player
• Takes Initiative
• Stress Management/Composure
• Organization
• Oral and Listening Communication Skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent; some college coursework in business or finance is preferred.
• Prior experience in customer service role, particularly in a financial institution, is preferred.
• Must be flexible to cover various branches daily or even multiple branches during the workday often with minimal notice.
• Must have reliable transportation.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• High degree of attention to detail to ensure accuracy in processing transactions and cash handling.
• Excellent communication and interpersonal skills.
• Strong mathematical skills and attention to detail.
• Ability to work productively as a team player as well as independently.
• Proficient in basic computer application including MS Office. Experience in banking software preferred.
• Ability to sell and refer bank products while representing the Bank in a professional and caring manner.
• Banking Experience Preferred, however we are excited to train the right candidate!

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to function in a professional office environment.
• Ability to lift and carry currency and coinage weighing up to 25 pounds.
• Manual dexterity to operate a computer keyboard, mouse, and other devices.

Champlain National Bank is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Cash Handling: 2 years (Required)
• Customer Service: 2 years (Required)

Ability to Relocate:

• Keene, NY: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18