At Chapman Collision Center, we are committed to making the repair process as simple and stress-free as possible for our customers. We are looking for an experienced Collision Estimator to help our team deliver the best possible collision repair experience to our clients, acting as a liaison between customers, insurance companies, and other members of the body shop. The ideal candidate will be knowledgeable about the vehicle repair process and working with insurance companies, empathetic, and a great relationship builder. The Estimator reports to the Collision Center Manager.

What We Offer:

• Competitive compensation depending on experience; base plus commission
• Company culture that supports professional development
• Low-cost medical, dental and vision insurance
• Life insurance and disability coverage
• Paid time off and holiday pay
• Company contributions into 401(k)
• Employee/family discounts on vehicle purchases and service
• Employee assistance program, volunteer opportunities and more!

Core Responsibilities: 

• Greet customers, check in vehicles and educate the customer on the repair process
• Evaluate damaged vehicles to determine extent of structural, body, mechanical or interior damage and go over the damages with technicians
• Determine feasibility of repair vs. replacement of parts, such as bumpers, fenders, and doors
• Write complete and accurate estimates, invoice repairs, and order parts
• Prepare insurance forms to indicate repair cost estimate and recommendations
• Finalize repair tickets and follow up with insurance companies for final payment
• Keep customers informed throughout the repair process, providing regular updates and estimated completion times

Desired Qualifications and Experience:

• A minimum of 1 year of prior collision estimator experience is required
• Familiarity with Mitchell & CCC1 estimating software required
• Knowledgeable about insurance company guidelines
• Strong customer service background with the ability to think from the customer’s perspective and show empathy for their situation
• Reliable self-starter who is motivated to achieve goals
• Excellent written and verbal communication and organizational skills
• Must have a valid driver’s license and clean driving record
• Must pass a pre-employment background check and drug screen

Hours and Work Environment

This role requires working in an office environment, frequently working with technicians in our climate-controlled shop, and occasionally maneuvering around or under vehicles to assess damages. Hours are Monday – Friday 7:30am to 5:30pm at our Speedway Collision Center.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps.

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