What are the responsibilities and job description for the Customer Service Specialist I position at Charleston County Human Services?
Job Summary:
The Customer Service Specialist- Intake assesses and completes applications for individuals desiring services for the programs provided to low-income residents of Charleston, Berkeley, and Dorchester Counties.
Duties and Responsibilities:
- Conduct thorough intake interviews with program participants to gather detailed information regarding eligibility based on criteria set forth by the funding sources.
- Accurately input and maintain program participants' information in DBA to ensure confidentiality and accuracy.
- Serve as the primary contact for program participants, answering questions, explaining services, and addressing concerns clearly and compassionately.
- Records all CSBG and LIHEAP clients denied service due to funding and refer them to other agencies for assistance.
- Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
- Attends planning team meetings and training for the specific program areas assigned.
- Perform administrative tasks such as filing, data entry, scanning, and managing incoming calls.
- Maintain the established policy regarding the error rate when processing applications.
- Maintain and submit all in-progress files at the end of each business day.
Perform other duties as assigned.
Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Education and Experience:
- A minimum associate's degree in human services, social services, psychology, or sociology is desired, or a combination of education and /or experience is needed.
Special Skills:
- Strong interpersonal and communication skills and the ability to work effectively with various clients in a diverse community.
- Ability to listen to, understand, and follow directions.
- Ability to gather data and compile information.
- Ability to work in a fast-paced environment.
- Ability to work with a team as well as independently.
- Proficient computer skills with the ability to learn new software.
