Host for The Charleston Grill

We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Our Values

Own Your Integrity Deliver Grace Strive For Well-being

Act With Compassion Serve With Excellence Embrace Humility

Position Summary:

The primary role of the Charleston Grill Host Person is to ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with The Charleston Place. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities:

• Greeting and welcoming guests to the venue

· Operate reservation software program.

· Answering phone calls and responding to guest questions

· Providing a warm greeting to customers upon entering the restaurant

· Control heavy volume at the restaurant’s entrance

· Attend to and anticipate guest needs.

· Familiarization with menu.

· Patron rotation of server sections

· Escorting guests to the proper table

· Provide a warm, sincere fair well to guests leaving the restaurant.

· Continuous communication with the kitchen informing them of cover counts and VIPS.

Required Skills/Abilities:

· Knowledge of hotel property.

· Proper phone etiquette

· Have knowledge of regular guests and their regular table

· Assist manager with seating chart!

· Ability to handle large volumes of people.

Education and Experience:

· High school diploma or equivalent.

· Prior experience in a guest service role

· Hotel experience in a high-end establishment, upscale restaurant or luxury resort preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

· Must be able to lift equipment, supplies, etc. of at least 30 pounds.

· Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

· The role may require extended periods of time on your feet, especially during peak hotel hours or events.

· Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.

· Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Why work at The Charleston Place:

· Enjoy free meals in our employee café

· Paid Time Off based on hours worked, up to 16 days in your first year

· 8 Paid Public Holidays

· Wellness Reimbursement

· Up to 4.5% Company Match – Retirement Savings Plan

· Medical, Dental, Vision Insurance

· Flexible Spending Account

· Health Savings Account

· Colleague Commuter Benefit

· Hotel discounts at Spa and Dining Outlets

· Friends & Family Hotel Room Discounts

The Charleston Place participates in E-Verify

Job Type: Full-time

Pay: $16.48 - $17.10 per hour

Expected hours: 30 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Fine dining restaurant

Shift:

• 4 hour shift
• Evening shift

Experience:

• Guest services: 2 years (Required)
• Phone etiquette: 2 years (Required)
• Restaurant experience: 2 years (Required)

Work Location: In person

Salary : $16 - $17