Business Development Manager

Position Purpose

This position will cover a territory that includes North TX, OK, and AR. Manage and develop relationships with customers & prospects within assigned territory at different levels to improve customer satisfaction; protect and maximize revenue opportunities and minimize asset risk.

Location: North Texas, Oklahoma, and Arkansas (candidate must be located near an airport to support the territory)

Major/Key Accountabilities

• Overall responsibility for profitability/ MOP in dedicated area for all customers operating in the territory
• Understand customer trends & operational plans, problems, opportunities & match to sell CHEP’s products, services & value proposition
• Closely manage commercial terms of the contract with the customer to ensure revenue is adequately collected and that any program costs are well understood and anticipated by the customer
• Implement territory / account plans through prioritization provided by office-based Controls & Intelligence team and collaboration with Strategic Accounts, addressing any customer issues raised at the location level
• Create & manage sales funnel based on account portfolio and work leads with prospects in territory, converting new business opportunities
• Maintain continuity of business and ensure the accounts remain profitable
• Establish and maintain relationships at appropriate levels with customers and manage the interface between customer & CHEP.
• Deliver high levels of customer satisfaction through a consistent service delivery to the customer
• Work closely with strategic account managers to implement account plans for strategic customers operating within the territory.
• Recognize training needs within the supply chain and establish CHEP as the primary contact for asset control and commercial initiatives. (remove)
• Maximize time spent with customers by relinquishing administrative and transaction work to office-based teams
• Have overall revenue and (where practical to measure) profitability responsibility for the territory & work closely with office- based support team

Measures

• Deliver revenue budget
• Build solid relationships with accounts, decision makers, influencers and users
• Develop sustainable and profitable growth, deliver new business from portfolio
• Improve the NPS score of territory in line with Brambles targets
• Develop and implement agreed account plans for all major accounts
• Ensure that all business within the territory achieves Brambles profitability and return expectations. Where this is not the case, implement profit improvement plans.

Authority/Decision Making

• Initiate issue resolution activities on behalf of customers within account portfolio
• Provide feedback on route planning outputs for assigned territory
• Implement commercial decisions in line with Brambles approval matrix

Challenges

• Effective prioritization of multiple internal groups to support
• Effective communication with office-based teams and strategic account managers
• Increasing time spent with customers while minimizing Travel costs
• Reliance on office-based teams to interact with customers and resolve issues

Key Contacts

• Internal: Strategic Accounts team, Office-Based Controls & Intelligence team
• External: Specific Industry Groups

Qualifications

Bachelor’s degree in business, Manufacturing, Engineering or Related field

Experience

• 3-5 years customer facing experience
• Retail or CPG manufacturer experience an advantage
• Complex sales
• Experience of working with contract law and commercial finance Working knowledge of Six Sigma or other continuous improvement methodology

Skills and Knowledge

• Desire to deliver customer excellence & win new business
• Strong relationship building & interpersonal skills
• Flexibility in a changing market and culture
• Structured and disciplined individual, comfortable with detail and works well under pressure
• Presentation, communication, negotiation skills
• Supply chain knowledge
• Analytically minded with great attention to detail

Language

Required: English

Base pay starting at $84,000/annual

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

Job Type: Full-time

Pay: From $84,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Yearly bonus

Experience:

• Business development: 3 years (Required)
• Customer relationship management: 3 years (Required)
• Enterprise sales: 3 years (Required)
• Negotiation: 3 years (Required)

Work Location: In person

Salary : $84,000