Customer Relations Representative

Job Details

Job Location

Chesmar Homes - Dallas West - Westlake, TX

Position Type

Full Time

Job Shift

Description

Our Story

Are you are looking for a fun new place to call home? If you desire the opportunity to work with people that feel like family, a place that values respect of others, ownership for your role in the organization, and freedom to do the right thing, you just may have what it takes to be a Chesmarian.

Chesmar Homes entered the Texas market in 2005 with a mission and philosophy rooted in the core values : Do the Right Thing, Respect Everyone, Ownership, Freedom & Responsibility, and Having Fun. Two years ago, Chesmar joined the Sekisui House family, one of the world's largest homebuilders and together we are dedicated to making home the happiest place in the world.

We focus on building uniquely styled homes with superior craftsmanship, aspiring to be the builder of choice for our homeowners. At Chesmar Homes, we believe in fostering an inclusive work environment that promotes work-life balance and supports our team in every way. We are Chesmarians, united in setting the higher standard in everything we do. Building homes is not just our job; it's our passion, ingrained in our DNA.

Your Next Great Adventure

As a Customer Relations Representative, you will ensure a positive experience for homeowners by managing customer service and warranty issues throughout the homebuying and post-closing process. You will work closely with the Customer Relations Manager to determine the best course of action for addressing service requests, coordinating with homeowners and vendors to resolve issues in a timely manner. Effective communication with homeowners before, during, and after service requests is essential, including follow-up to ensure satisfaction. You will also build strong relationships with customers, construction managers, and vendors, educate homeowners on warranty procedures, and collaborate with construction teams to deliver an exceptional new home experience for Chesmar customers.

Qualifications

Success is Built On

• Exemplary customer service skills with the ability to communicate and comply with company policies and procedures.
• Hands-on experience in new home construction and a strong understanding of the construction process.
• Proficient with standard software (Windows, Word, Excel, Outlook) and office management systems.
• Strong interpersonal, verbal, and written communication skills with attention to detail and excellent time management.
• Valid driver's license, professional appearance, and ability to adapt to changing business practices and priorities.

Perks

We want all people to be "better" for being part of Chesmar. Better is defined as better professionally, better financially, better physically and better mentally. Our benefits programs are designed to help you meet those goals. We include opportunities for professional development and continued education, generous 401k and tuition reimbursement programs, unique medical benefits focused on helping you stay healthy, and multiple options for mental and physical wellness along with a generous PTO policy.

Chesmar Homes is an equal opportunity employer and does not discriminate against applicants or employees. We welcome applications regardless of race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

If this sounds like fun, we would love to hear your story. Apply today and join the Chesmar Homes family!