Room Service Nutrition Tech (Call Center Operator, Diet Tech)

Schedule: Variable days and evenings. Sun-Sat. Two days off per week. 

Some operator shifts and some room service (tray passing) shifts

Day in the life of a Room Service Nutrition Tech:

Works as a team member of Food & Nutrition Services reporting to the Clinical Nutrition Manager and Patient Services Supervisor. Provides quality customer service and assists patients with meal selection according to prescribed diets.  Works closely with the Clinical Nutrition team, members of Food & Nutrition Services, and nursing staff.

Why work at Cheyenne Regional?

• 403(b) with 4% employer match

• ANCC Magnet Hospital

• 21 PTO days per year (increases with tenure)

• Education Assistance Program

• Employee Sponsored Wellness Program

• Employee Assistance program                                                        

Here is what you will be doing:

• Assists patients with meal selection based on prescribed therapeutic diets – collects patient menus, assists in Room Service Call-Center/assists patients who call in their meal selections, prepares tray tickets, educates patients on room service and assesses appropriateness for Room Service. Operates the food service computer system for patient meal selection.

• Receives and communicates computer generated diet changes.

• Communicates with other Nutrition Technicians, Clinical Nutrition Staff, and other Room Service staff about patient diets and requests.

• Acts as an intermediary between patients, patient families, nursing staff, and Food & Nutrition Services Department.

• Performs meal rounds on patients to ensure accuracy and quality of meal selection and service as needed.

• Assists with delivery of patient meals, tray line, and other room service functions if needed.

Desired Skills:

• Knowledge of therapeutic diets and how to assist patients with meal selections appropriate for special dietary restrictions

• Excellent verbal, written and interpersonal communication skills

• Intermediate computer skills and the ability to operate the food service computer system for meal selection and correction

• Ability to use proper phone etiquette, scripting calls and following protocols

• Ability to communicate effectively with patients, visitors, and staff

• Ability to read and follow written instructions and patient-specific nutrition care plans

• Ability to handle multiple tasks simultaneously

• Ability to work in a high-volume call center with varying hours and shifts

Here is what you will need:

• High school diploma (or Equivalent Certificate from an accredited program) or higher degree-OR, One (1) year of job-related experience

Nice to have:

• High school diploma (or Equivalent Certificate from an accredited program) or higher degree

• Nutrition degree and/or formal nutrition training (ex: Registered Diet Technician, Certified Dietary Manager, and/or formal nutrition training)

• Experience in a hospital setting

About Cheyenne Regional:

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!