What are the responsibilities and job description for the Assistant Director Drive Thru position at Chick-fil-A | Rockville Research Row CFA?
Assistant Drive Thru Director
We are looking for a passionate Assistant Director to join our team at Chick-fil-A Research Row. As an Assistant Drive Thru Director, you will be responsible for coaching our team to success in the Drive Thru. This opportunity provides professional growth in senior leadership in the most highly esteemed restaurant chain in the nation.
Role Description
- The leader will work in all aspects of the restaurant to gain experience and knowledge in pursuit of “Operational excellence” to create a positive work culture.
- To build and manage quality team members. Coaching, developing, and training team members to follow our mission and vision.
- The leader serves on a leadership team, and will be in contact with other directors, managers, shift leaders, and the Owner/Operator.
- This person is responsible for sharing their scope of leadership and ensuring the collaboration with other higher-level leaders for the front and back of house.
- The leader is tasked with meeting and exceeding our goals, high standards, and expectations.
- Increase profitability by implementing procedures to increase productivity and reduce costs. (Promote sales for marketing)
- Provide high quality guest service and create a remarkable guest experience.
- Develop your team leaders through weekly director meetings and team meetings.
- Create SMART goals for increasing customer experience, speed of service, order accuracy, and overall drive thru experience scores.
- Lead, train, and support the 3 focus areas of the “Winning Hearts Strategy:” Great Food, Fast & Accurate Service, and Genuine Hospitality.
- Work flexible schedules to support the restaurant’s overall operations, guest demands, and staffing needs.
- Maintains positive working relationships and treats all employees with respect while providing them with direction and feedback.
- Support and influence the restaurant’s overall operational and financial goals.
- Ability to open and close the restaurant.
- Maintain a positive and supportive work environment that ensures food & team safety.
- Strictly adhere to all Chick-fil-A policies and procedures.
- Available to work 40-45hours per week (Evenings, to include Thursday, Friday & Saturday
schedule availability)
Requirements:
- 3 years of Leadership experience (required)
- Associate/bachelor’s degree (preferred)
- Hospitality experience (preferred)
Benefits:
- Positive Culture
- Growth Opportunities
- 401(k) matching
- Medical Insurance
- Employee discount/Free meal
- Chick Fil-A Scholarship
- Closed on Sundays
REQUIREMENTS
