Database and Case Manager

JOB TITLE: Database and Case Manager

FLSA STATUS: Non-Exempt – Hourly

REPORTS TO: Shelter Program Director

HOURS: Full-time position, typically Mon. – Fri., 8am - 5pm. 1 hour lunch; occasional evening or weekend hours.

DATABASE AND CASE MANAGER GENERAL STATEMENT OF DUTIES:

The Database and Case Manager will be responsible for overseeing the management of case data for children in the shelter, ensuring accurate data entry, analysis, and reporting. This role combines technical database management skills with compassionate case management, directly supporting the welfare of children in the shelter. Responsible for facilitating shelter client’s access to necessary services, such as physical and behavioral health, dental/vision, and schooling to assure continuity of care, both while residing at the shelter and aftercare services for clients and supportive family members. Assure smooth operations of the shelter daily schedule and coordinate with Shelter Director and other shift supervisors to orchestrate all needed appointments and scheduling, prioritizing any emergent medical/mental health needs and intake referrals. Assure a clean and safe shelter facility by attending to all areas of facility upkeep.

DATABASE AND CASE MANAGER PRIMARY DUTIES:

Database Management:

• Maintain and update the shelter’s databases, ensuring data accuracy and integrity.
• Develop and implement database management policies and procedures and update the Database and Case Manager practice guide.
• Generate regular reports for stakeholders, highlighting case progress, resource utilization (referrals), and outcomes .
• Collaborate with IT/zoho - Extended Reach staff to troubleshoot and resolve database reporting issues and to create more streamline reports.

Case Management:

• Conduct intake assessments for children entering the shelter, gathering relevant background information. Prepare discharge documentation with legal guardian.
• Develop and implement individual service plans in collaboration with children, families, and multidisciplinary teams.
• Monitor and document case progress, ensuring timely interventions and support and communicate to legal guardian.
• Facilitate communication between staff, children, families, and service providers to coordinate care.
• Advocate for the needs and rights of children, ensuring they receive appropriate services and resources.

Collaboration and Training:

• Work closely with shelter staff, social workers, and external agencies to ensure comprehensive care.
• Participate in 30-day case conferences, staff meetings, and training sessions.
• Provide guidance and support to staff regarding case management needs of clients and ensure all children’s transportation issues are arranged prior so appointments are complied with timely.
• Compassionate and empathetic approach to working with children and families.

Compliance and Quality Assurance:

• Ensure compliance with all NM state shelter regulations and Childhaven policies.
• Conduct regular audits of case files and data entries for accuracy and completeness.
• Assist in the evaluation and improvement of shelter programs and services based on data analysis.
• Work with a Continuous Quality Improvement (CQI) committee, to identify any areas needing attention in the facility to assure Childhaven shelter facility is safe and running in accordance with the relevant Childhaven policies and procedures and state regulations for residential shelter and licensing and certification, Supervise and support staff to achieve the highest standards of care for the residents.
• Report all facility issues needing attention to Shelter program director and Maintenance
• Follow supervisor’s directives and other duties as assigned to assure the smooth operations of the shelter.

DATABASE AND CASE MANAGER QUALIFICATIONS:

• Education and experience: AA in a human service field or a degree in information technology plus one-year experience with target population (or) AA degree plus two-years’ experience with target population.
• Minimum one years’ experience in case management and Database administration
• Familiarity with child protection laws and best practices in case management.
• Must pass local, state, and federal background checks (including fingerprints).
• Must have reliable transportation
• Ability to handle sensitive situations with discretion and confidentiality.
• Proficiency in database software (e.g., Microsoft Access, Excel, or equivalent).
• Adept at working in Office 365
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Familiarity with community services and social service delivery systems.
• Cultural awareness and sensitivity: Skilled in working with a population diverse in ethnicity, race, religion, socioeconomic background, physical and/or mental ability, sexual preference, and gender identity/expression.
• Crisis management skills required.
• Must obtain and maintain Nurtured Heart Approach, Trauma Training, CPR/First Aid and Crisis Prevention Intervention (CPI) training.
• Must abide by state licensing regulations and standards, and Childhaven policies and procedures.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $18 - $20