Supv, Patient Access

Requisition ID 2024-31763 Requisition Post Information* : Posted Date 19 hours ago(1/3/2025 11:39 AM) Posting Category Professionals Division PATIENT ACCESS Work Type Full Time Work Days Monday-Friday Work Hours 8:00am-4:30pm FLSA Status Exempt Location : Name Adele Hall Recruiter : Full Name: First Last Normandy Hurd Recruiter : Email nphurd@cmh.edu Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years. Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital. Overview The Patient Access Supervisors will have a critical influence on a patients' healthcare experience within the Children's Mercy organization and must act as an ambassador of services. The incumbent is responsible to ensure all patients' needs are met, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. They will supervise the daily and personnel within their assigned areas and will assure optimal staff performance takes place. Promote a cooperative working relationship with each other, physicians, other leaders, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural difference, and expressing and accepting feedback in a professional manner. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources. Responsibilities

• Responsible for supervising and overseeing all Patient Access and organizational processes in assigned areas. Ensures performance and thorough understanding of all applicable tasks not limited to; Registration, Pre- Registration, scheduling, scanning and sending documents verifying their validity, collecting monies and point of service charge entry when applicable and knowledgeable in insurance verification systems.
• Responsible for overseeing all operational functions with areas of supervision and for providing an in-depth understanding of operational initiatives within the organization, including but not limited to; knowledge of LEAN methodologies and contribution to continuous process improvement, collaboration with other departments on advancing operations, and monitoring daily workflow in assigned areas to ensure operational barriers are addressed in a timely manner.
• Coordinates the hiring and training of all new employees to area of assignment. Facilitates additional or follow up training to experienced employees as needed, and maintains all training documentation for team. Is the key mentor and development coach for respective area and provides continuous feedback and career development guidance to team.

Qualifications

• Associate's Degree or equivalent college hours and 3-5 years experience 3 years of prior work experience is required; with at least 1 year being in or combined experience in a revenue cycle position or leadership role, and the additional 2 years in a position with an emphasis on customer service, business office functions, or call center. or
• HS diploma or equivalent and 5-7 years experience 5 years of prior work experience is required; with at least 2 of those years being in or combined experience in a revenue cycle position or leadership role, and the additional 3 years being in a customer service, administrative, or call center role.
• CHAM Preferred

Benefits at Children's Mercy The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families. Learn more about Children’s Mercy benefits. Starting Pay Our pay ranges are market competitive. The pay range for this job begins at $24.31/hr, but your offer will be determined based on your education and experience. Remote Work/Work from Home This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home. EEO Employer/Disabled/Vet Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free. Our commitment to Diversity & Inclusion CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate. If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

Salary : $24