Account Executive - Building Access (Cox Business)

Cox Business helps companies adopt technologies that deliver mobility, scalability and growth. With our Internet and networking solutions combined with our dedication to the next generation of cloud and connected technologies, we’re changing the way we do business. 

What’s In It for You?  

Here’s a sneak peek of the benefits you could experience as a Cox employee:  

• We want our people to succeed, plain and simple. We’re all about professional development, continuing education and helping your career grow.  
• Our pro-sales culture honors and respects what you and other salespeople contribute to our continuing success at Cox.  
• A competitive salary and top-notch bonus/incentive plans.  
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.  
• Comprehensive healthcare benefits, with multiple options for individuals and families.  
• Generous 401(k) retirement plans with company match.  
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.  
• Professional development and continuing education opportunities.  
• Access to financial wellness/planning resources.  
• Check out all of our benefits

The Building Access Account Executive (BAA) will support the CB sales organization and work with boundary partners to secure building access agreements for all commercial business sales channels.  The BAA is responsible for building and maintaining relationships with internal and external customers to execute building access strategies. The BAA must stay current on processes, tools, products, services, and basic data analytics to provide data to leadership as needed.    The BAA may also support Account Executive team members with smaller-scale projects for new build and serves as a liaison to partner organizations for existing properties. Additionally, BAA will work closely with Sales support teams to improve customer experience.    

PRIMARY RESPONSIBILITIES/TASKS  

The primary focus is to request and acquire Building Access Agreements for commercial businesses to deliver voice, data, and video services to their property. Customer type includes small, medium, large businesses, educational, and government accounts, as well as other specific market verticals i.e., hospitality, cell towers.    

• Meets or exceeds productivity goals resulting in faster installation times of newly acquired customers and/or upgrade of existing services. May also include lead generation.  

• Serves as a primary point of contact for building access questions and ensures customer satisfaction regarding building access contract acquisition.  

• Research building access projects using various tools such as county assessor and corporate commission sites to ensure all parcel owners and associations involved are notified and proper authorization is granted to legally build-out projects.  

• Obtain additional Contact Information (Parcel Owner, Primary, Vendor, etc.). 

• Must be able to interpret construction drawings, distinguish the difference between right-of-way, public utility easement, and private property.  

• Initiates and negotiates contracts (e.g., building access agreements) with the property owner to ensure a professional relationship. 

• Works closely with Cox legal to ensure contracts are in the best interest of Cox and serve as a liaison between legal and property owners as needed. 

• Collaboratively works with Sales, Construction, Permitting, and Project Management teams to determine the best solution for the customer and Cox.  

• Coordinates with Operations and Construction teams to inform them of access and easement agreements requiring build-out.  

• Meet and attend events with property owners to establish a productive relationship and provide education regarding Cox’s processes. 

• Utilize enterprise systems such as CB Force, ICOMS, WATTS, OPTIX, Myworld to manage, track, and complete work-related tasks. 

• Support customer escalations for non-revenue generating activities (e.g., service and field issues/credits). 

• Shares best practices, lessons learned, and operational efficiencies with team and leadership to provide the best customer experience. 

• Professional contributor working independently on special assignments that have direct impact on department and/or organizational goals.  

• Provide general guidance and direction to develop and train new professional support personnel. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field

• Identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly defined issues 

• Excellent organizational and follow-through skills  

• Strong interpersonal and relationship management skills 

• Ability to provide solutions to customer needs and challenges 

• Must have a clean driving record and be able to travel to customer locations within the system 

• Collaborative skills toward attainment of regional and corporate goals 

• Strong written and verbal communication skills 

• Strong negotiation, problem-solving, and data analytical skills 

Preferred 

• BS/BA or Associates degree in related discipline 

• Experience in outside plant construction support, right-of-way, sales support, paralegal background, and/or real estate experience  

• Prior experience negotiating building access agreements and easements