Student Account Coordinator

About Christian Brothers University:

CBU is committed to creating and maintaining a rigorous and enriching learning experience for our students by providing them the best instruction and support by a superior faculty and staff. CBU encourages opportunities to celebrate diversity in an environment that prepares our students to be global citizens. CBU is an attractive and safe campus environment, and it is quite possibly one of the friendliest campuses anywhere.

If you would like to contribute to these hallmarks of a CBU education, please consider applying for our faculty or staff vacancies through these current employment opportunities.

Job Description:

Purpose of Position and Scope of Responsibility:

Administers and monitors the University student loan programs to assure compliance with University's and Federal loan program regulations. Serves as a liaison between the third-party billing servicer and collection agencies. Performs all due diligence on past due accounts receivables.

Principal Accountabilities and Responsibilities:

• Prepares journal entries to allocate loan and accounts receivable payments from collection agencies and billing servicers.
• May also analyze and prepare customer-supporting documents for collection agencies and courts for legal processing.
• Updates customer's collection status and notates the accounts on a monthly basis.
• Performs all due diligence on past-due accounts for students, employees, and businesses.
• Prepare reports of all accounts that will be placed with collection agencies.
• Reconcile accounts at the collection agency with the billing servicer.
• Submit invoices for payment to collection agencies and billing services each month.
• Generate and distribute all correspondence to customers of their outstanding balances and legal status.
• Administer and process in-house short-term repayment agreements.
• Generate a list of accounts to be written off.
• Assist with cashiering during peak times.
• Advises and counsels students and other customers on University policies and regulations by answering phone lines, assisting students, departments, or agencies during student registration periods, and responding to emails daily.
• Reconcile all collection agencies' account balance and status reports to the banner system and update notes.
• Performs other special year-end duties. Research and analyze all outstanding balances and resolve any discrepancies. Process necessary documents for all customers.

Requirements:

• Great customer service skills
• Excellent organizational, communication, relational, and team skills
• Excellent working knowledge of Microsoft Word and Excel
• Ability to meet deadlines and prioritize
• Must have strong computer skills
• Accounts Receivable/cashiering experience

Education and Experience:

• Minimum requirements include high school diploma or equivalent; some college preferred
• Demonstrated proficiency in the use of Microsoft Outlook, Word and Excel
• Working knowledge of computer operations
• Ability to multi-task, prioritize, and meet deadlines
• Good verbal, written, an interpersonal communication skills

Preferred Credentials

• Accounts Receivable and loan collection experience
• Some accounting knowledge
• Higher education experience
• Knowledge of Banner

Physical Requirements:

Work requires the physical demands of seeing, touching, standing, bending, lifting, stooping, or performing other work requiring light physical exertion, frequent walking, or moderate physical exertion.

Additional Information:

Christian Brothers University is a Catholic university in the student-centered tradition of the De La Salle Christian Brothers. CBU fosters academic excellence in a range of programs to prepare students from all faiths and backgrounds for careers and lives informed by the Lasallian values of faith, service, and community.

Christian Brothers University offers a comprehensive benefits package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, 403(b), and both undergraduate and graduate tuition waiver plans. CBU also offers tuition waivers for dependents of employees and participates in the Tuition Exchange Program, a reciprocal scholarship exchange program for family members of full-time faculty and staff.

Christian Brothers University offers equal employment opportunity to all applicants for employment, regardless of sex, age, race, color, religion, sexual orientation, national and ethnic origin or disability.

Application Instructions:

Please complete the online application and provide a cover letter, resume/CV, and the names and contact information of three references with your application.