DTCC is Hiring a Client Account Services Specialist Near Jersey City, NJ
Job Description Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role : As a member of the Client Account Services team, the Client Account Services Specialist handles internal and external customer requests related to access control to DTCC/ITP applications. Expectations include an ability to effectively communicate ideas, build rapport and develop relationships with internal partners, manage partners (client) expectations, technical expertise, and attention to detail. Under the direction of the Client Account Services Team Lead, the Client Account Services Specialist helps to provide new associates with the required training and serves as mentor and "go to" person for any additional support of cases. Our Client Account Services Specialist have a passion for client service, an eagerness to quickly learn and execute at a high level across a variety of complex processes, and the ability to manage risk and identify improvement opportunities. Your Primary Responsibilities :
Take ownership of requests received via CRM queues and through web form input
Handle client requests and fulfill quality assurance requirements in accordance with established processes and procedures
Complete required tasks to create, modify or delete client and user profiles for all DTCC services using a combination of web-based, or GUI applications
Respond to client requests within predefined internal Operational targets
Recognize high priority situations and take appropriate escalation action following predefined criteria
Liaise with other DTCC associates globally to facilitate fast and effective set-up implementation of new clients
Identify and suggest process improvements that increase operational efficiency and maximize client experience. Identify training needs and facilitate training delivery
Represent Client Account Services in product enhancement / process improvement sessions / workshops, as required
Lead project implementation and testing for new releases impacting clients
Facilitate cooperation among DTCC associates to reduce resolution delays and frustration for client
Provide support to clients and internal teams with inquiries surrounding their entitlements
Other miscellaneous duties as deemed necessary by the Team Lead or Manager
**NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications:
Minimum of 4 years of related experience
Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
Demonstrates expertise in the processes, tools and systems that underpin DTCC's account lifecycle
Minimizes risks associated with departmental projects by observing established instructions and processes
Goes above and beyond by investing their energy to realize team/department goals
Presents information clearly in writing and orally in small and larger group settings
Willingness to constructively challenge others on established views and contribute new insights/alternative approaches
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.