What are the responsibilities and job description for the Seasonal Tickets Sales & Service Representative position at Cincinnati Tennis LLC?
Founded in 1899, the Cincinnati Open is an ATP Masters 1000 and a WTA 1000 tournament. The Cincinnati Open annually welcomes over 200,000 fans who come from all 50 states and more than 40 countries. The tournament is seen by more than 126 million global viewers in over 192 global markets. Since 1974, the tournament has contributed more than $12 million to various beneficiaries including Cincinnati Children’s Hospital Medical Center, the UC Health Cancer Center and Tennis for City Youth. The Cincinnati Open is held annually at the Lindner Family Tennis Center in Mason, Ohio.
Tournament and Campus Transformation
The Cincinnati Open will be held August 5-18, 2025 – expanding from a nine-day event to fill 14 days. Much like other 1000-level events and Grand Slams, the Cincinnati Open will feature more days of world-class action.
The Cincinnati Open is undergoing an extensive, campus-wide renovation prior to the 2025 tournament. With a focus on providing world-class fan and player experiences, this $260 million investment will usher in a new era at the Cincinnati Open.
The Role
The Cincinnati Open is looking for individuals to join our sales and service team with the following qualities:
1. Strong work ethic, motivation and grit
1. Strong work ethic, motivation and grit
2. Ability to be agile and adaptable
3. Team player mindset
4. High-level of emotional intelligence and integrity
5. Ability to be coachable
As a Seasonal Ticket Sales & Service rep, you will be responsible for driving ticket sales and revenue generation through proactive sales and service efforts. You will be part of a dynamic team that works collaboratively to achieve sales targets and provide exceptional service to clients through outbound and inbound efforts.
In-tournament, you will also be responsible for high-priority premium areas, assisting with ticket operations and providing a world-class experience to our fans.
In-tournament, you will also be responsible for high-priority premium areas, assisting with ticket operations and providing a world-class experience to our fans.
The ideal candidate will have a strong work ethic, be a great teammate, and possess a passion for a career in sales or service. This position will work under the guidance of the Premium Sales Manager and Premium Client Services Manager.
Essential Responsibilities:
- This position will be responsible for selling and servicing a full menu of ticket packages (full-series, mini-plans, single-session, and ticket add-on’s).
- Each rep is responsible for executing the full sales cycle from prospecting to closing.
- Accountable for certain levels of activity (calls made/appointments set) and goals
- Maintain accurate and up-to-date records of all sales activities and interactions via internal CRM system.
- Responsible for inbound ticket-related phone calls regarding purchasing tickets, trouble-shooting questions, processing payments and tournament related questions
- Assist the Premium Client Services Manager in providing a best-in-class experience for patrons in our premium seating areas during the tournament including:
- Ownership of premium area in-tournament
- Ownership over premium service email
- Ownership of book of business, assistance over premium onsite experience
- Assist with retention special events and onsite touchpoints for premium client
- Assist with pop up experiences inside of premium spaces.
- Special projects as needed to assist staff around the campus
- Build and maintain strong relationships with clients, ensuring a high-level of customer satisfaction
Qualifications and Requirements:
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements below are representative of the knowledge, skill and/or ability required.
- 1-2 years of prior ticket sales or hospitality experience is preferred
- Experience with CRM management is preferred, not required
- Experience with Archtics ticketing system is preferred, not required
- High-level of emotional intelligence, intellectual curiosity, and desire to grow professionally
- Strong time-management, customer service, organizational and problem-solving skills
- Ability to work in a fast-paced, team-oriented environment
- Candidate must have a desire to build a career in within the sports industry
- Currently enrolled at an accredited college/university or recently graduated
- Full-time, in-person availability from March to August
- Must be willing to work non-traditional hours, weekends, and events
- Must be able to obtain housing and transportation