What are the responsibilities and job description for the Project Technician I position at Circle Computer Resources, Inc?
Project Technician Tier I
BUSINESS UNIT: ConstructEDGE
FUNCTION: Service
REPORTS TO: Director of Operations
CLASSIFICATION: Exempt
LOCATION: Cedar Rapids, IA
EDUCATION: Associate degree in IT, or equivalent experience
EXPERIENCE: 1 – 3 Years Experience
Who We Are Looking For
We are searching for a motivated and experienced Project Technician Tier I to join our team at ConstructEDGE. This role will be critical in the successful implementation and delivery of services to our clients in the field, working hands in provision and preparing equipment to be deployed. The ideal candidate will have strong technical skillset, excellent organizational skills, and the ability to collaborate effectively with cross functional teams to drive business growth.
What You will Accomplish and Experience
- Assist in deployment and configuration of services
- Assist any maintenance/upgrade needed per project specification
- Provision equipment in preparation for project implementations
- Escalating complex configurations to Tier II when unable to solve
- Partner with field technicians on installation of equipment to ensure successful implementation
- Diagnose and resolve technical issues during implementation, escalating any issues to Tier II when unable to resolve
- Maintain detailed project documentation, including system configuration, changes and troubleshooting steps
- Provide clear and concise updates to Project Managers on status, challenges and resources needed
- Display financial awareness in decision making, pertaining to project and service coordination
- Provide feedback to improve internal processes and project workflows
- Stay updated on emerging technologies, tools, and best practices relevant to IT and telecom projects.
- Perform on-call responsibilities as needed, which may include nights, weekends and holidays
Desirable Previous Experience
- Strong Understanding in network setup and troubleshooting (LAN/WAN, switches, routers, firewalls)
- Experience with server configuration, virtualization, and storage solutions
- Familiarity with VoIP, cloud services, and security protocols is a plus
- CompTIA Network , A , or Security
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Detail-oriented with the ability to manage multiple priorities
Why ConstructEdge (A CCR Company)
ConstructEdge is a wholly owned portfolio company of CCR Technologies. CCR Technologies is a privately held corporation that was founded in 1986 focused on IT services and ultimately launched ConstructEdge in 2018.
- Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
- Nationally recognized as “Great Place to Work” – 9 years in a row
- 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
- 13x top 100 listing on MSPMentor 501 internationally
- Nationally awarded Platinum HIRE Vets Medallion
- 4x TAI IT Service Provider of the Year
Learn more about ConstructEdge and CCR Technologies and our values: https://ccr.net/about-us/
ConstructEdge offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short- & long-term disability, and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture: https://www.greatplacetowork.com/certified-company/1206043