What are the responsibilities and job description for the Teller- Spanish Plaines Branch position at Citizens First Bank?
About the Organization:
Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991. “We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.” -Founder Harold Schwartz. Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties.
Citizens First Bank: A Five Star Bank where hospitality meets finance.
About the Position:
Citizens First Bank is hiring for a Teller for our Spanish Plaines Branch!
As a Teller at Citizens First Bank, you'll deliver exceptional customer service at the teller window while efficiently handling a range of retail banking transactions. You will maintain control of cash, perform various teller-related operational tasks, display a positive upbeat demeanor, all while meeting all CFB Teller Standards and adheres to compliance requirements.
Key Responsibilities of the Teller:
- Follows the Bank’s CIP to obtain assurance that the customer is properly identified
- Queries the customer(s) stated purpose/reason/objective for conducting transactions, such as wires and large cash deposits or withdrawals or other transactions requested by the customer
- Reports any unusual or suspicious customer activity to BSA, Compliance and/or Security
- Maintains security of the working environment while meeting CFB Teller Standards. This may include, but is not limited to, balancing daily with minimal differences and/or errors and adherence to all CFB Teller Policies and procedures
- Processes a variety of transactions including, but not limited to, general paying and receiving items, utility payments and foreign and consignment items in accordance with CFB policy and procedure
- Adheres to all compliance requirements including, but not limited to, preparing Currency Transaction Reports and placing appropriate holds 7. Further assists customers by listening to their needs, identifying products/services that meet or exceed those needs and directing them to the appropriate department or individual (i.e., loans, new accounts, trust, investments, etc.)
Teller Requirements:
Minimum:
- High school diploma or equivalent required, six months in a customer service/retail environment. Must be able to withstand varying degrees of stress, must be able to attend work regularly and on time and perform the requirements of the position with little supervision.
- Must have the ability to meet and greet internal and external customers in a professional, positive manner, ability to communicate effectively, ability to be function as a member of a team including participating in branch activities and displaying positive behavior.
- Must have basic computer skills using Microsoft Office (Outlook, Word, Excel), good typing skills and skilled in using a 10-key calculator.
Preferred:
- Previous teller experience in a banking or related environment or at least six months-one year of cash handling.
Teller Benefits:
Citizen’s First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K which matches the first 5% of contributions and generous vacation allowance. All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building. Dream maker discount program applicable at various local businesses. **Category I employer for eligibility placement into The Villages Charter School. **
Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.
Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.
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