What are the responsibilities and job description for the Customer Service Representative position at City of Allen?
JOB
HIRING RATE: $17.032 HourlyFULL HIRING RANGE: $17.032 - $20.8649 HourlyThe City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. Its strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer everyone. The City's Mission is " to achieve excellence in managing the development of the community and in providing city services so that conditions of living and public confidence are continually enhanced." Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!" People First – Giving priority to othersRespect – Treating others with courtesy and dignityIntegrity – Serving with honesty, trust and hard workDeliver – Following through on commitments while exceeding expectationsExcel – Creating an innovative and improving work environmentThe Position: Under direct supervision, performs technical aspects of cashiering, customer service, and billing for the Utility Billing Division. This is accomplished by answering the telephone, accepting payments, processing applications and paperwork, and maintaining customer account information. Other duties may include collecting and sorting mail, and interfacing with other City employees and citizens. This position does not provide direction to other employees.
EXAMPLE OF DUTIES
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Provides customer service to the public and/or contractors by answering telephones, emails and voicemails, answering questions, processing various applications and paperwork, taking fees or payments, and providing information as requested.Completes cashiering duties by receiving, receipting, and recording payments, processing cash collections for other departments, receiving deposits and fees, balancing the cash drawer, and preparing the bank deposit.Completes departmental-specific data entry duties by maintaining customer accounts, authorizing credit extensions for past due accounts, verifying payment of bills and current service status, identifying and researching customer service problems and communicating problem resolutions to customers, processing work orders, preparing requests for service, terminations, repairs, and maintenance, preparing work orders for other departments, entering data into a computer, and tracking work orders.Completes other departmental-specific duties by collecting and sorting mail, directing service orders and requests to the appropriate departments, etc.
SUPPLEMENTAL INFORMATION
Knowledge of: City rules, regulations, policies, and procedures with particular attention to codes and ordinances.Utility billing and customer service procedures, practices, and techniques.Modern office practices, procedures, and equipment.Skill in: Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.Providing outstanding customer service and conflict resolution.Handling highly sensitive information and data with an absolute degree of confidentiality.Working effectively in a high-pressure environment with changing priorities.Effectively communicating in both oral and written formats.Supervision Exercised: Direct Supervision: Work is normally reviewed in progress and upon completion of assignments to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the task level; work is subject to both general and departmental policies, procedures, and guidelines. Physical Demands/Environmental Factors: Standard office environment.Ability to sit or stand for long periods.Ability to operate city or personal vehicle for business purposes.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.
HIRING RATE: $17.032 HourlyFULL HIRING RANGE: $17.032 - $20.8649 HourlyThe City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. Its strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer everyone. The City's Mission is " to achieve excellence in managing the development of the community and in providing city services so that conditions of living and public confidence are continually enhanced." Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!" People First – Giving priority to othersRespect – Treating others with courtesy and dignityIntegrity – Serving with honesty, trust and hard workDeliver – Following through on commitments while exceeding expectationsExcel – Creating an innovative and improving work environmentThe Position: Under direct supervision, performs technical aspects of cashiering, customer service, and billing for the Utility Billing Division. This is accomplished by answering the telephone, accepting payments, processing applications and paperwork, and maintaining customer account information. Other duties may include collecting and sorting mail, and interfacing with other City employees and citizens. This position does not provide direction to other employees.
EXAMPLE OF DUTIES
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Provides customer service to the public and/or contractors by answering telephones, emails and voicemails, answering questions, processing various applications and paperwork, taking fees or payments, and providing information as requested.Completes cashiering duties by receiving, receipting, and recording payments, processing cash collections for other departments, receiving deposits and fees, balancing the cash drawer, and preparing the bank deposit.Completes departmental-specific data entry duties by maintaining customer accounts, authorizing credit extensions for past due accounts, verifying payment of bills and current service status, identifying and researching customer service problems and communicating problem resolutions to customers, processing work orders, preparing requests for service, terminations, repairs, and maintenance, preparing work orders for other departments, entering data into a computer, and tracking work orders.Completes other departmental-specific duties by collecting and sorting mail, directing service orders and requests to the appropriate departments, etc.
SUPPLEMENTAL INFORMATION
Knowledge of: City rules, regulations, policies, and procedures with particular attention to codes and ordinances.Utility billing and customer service procedures, practices, and techniques.Modern office practices, procedures, and equipment.Skill in: Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.Providing outstanding customer service and conflict resolution.Handling highly sensitive information and data with an absolute degree of confidentiality.Working effectively in a high-pressure environment with changing priorities.Effectively communicating in both oral and written formats.Supervision Exercised: Direct Supervision: Work is normally reviewed in progress and upon completion of assignments to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the task level; work is subject to both general and departmental policies, procedures, and guidelines. Physical Demands/Environmental Factors: Standard office environment.Ability to sit or stand for long periods.Ability to operate city or personal vehicle for business purposes.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.
Salary : $17 - $21
