Library Aide

Library Aide

City of Bridgeport

Bridgeport, WV 26330

Application submission deadline: October 4, 2024, at 12:00 PM EST (or until filled)

Job Status: Part-time

FLSA: Non-exempt

Reports to: Library Director

Hourly Wage: $11.88

Job Summary:

The City of Bridgeport Public Library is in search of a part-time Library Aide. The individual in this position provides customer service at the Library’s Help Desk and works throughout the library to keep collections easily accessible and in order. Work is largely computer based and requires basic computer knowledge and the ability to quickly learn new software. The individual in this position will maintain accuracy of patron accounts and collect payment for fees. The schedule for this position varies based on the needs of the library and includes day, evening and weekend shifts.

Essential Job Functions:

· Provide assistance in a positive and welcoming manner to all community members who call or visit the library.

· Assist library visitors with locating items within the library, online and in other libraries; provide reader’s advisory and research assistance.

· Use specialized software to manage library inventory and patron accounts.

· Assist library visitors with using computers, software and equipment including printing, copying and faxing.

· Provide excellent and accurate customer service while performing tasks including check-in and check-out of materials and collecting fees paid in cash or by credit card.

· Assist library patrons with a variety of questions and tasks in person and by phone.

· Assess incoming and outgoing materials to ensure proper condition is maintained, including cleaning, treating and repairing books.

· Maintain awareness of all library activities to be able to accurately answer patron questions related to library programs and services.

· Organize and shelve library materials accurately using alphabetical and numeric systems.

· Consistently interact with the public and coworkers in a courteous and tactful manner.

· Follow established policies and procedures adopted by the City and the Library; exercise good judgement.

· Participate in Library and City training and team building activities.

Required Qualifications:

· Strong skills in alphabetical and numerical order, spelling and capitalization.

· Skill in working with people in many contexts and the ability to ask appropriate questions to investigate a question or concern, negotiate and deescalate situations.

· Basic knowledge of computer hardware and software, basic troubleshooting skills and ability to assist others with using computers and other devices.

· Ability to exercise good judgment and focus on detail and accuracy.

· Ability to listen and communicate effectively in person and over the telephone.

Preferred Qualifications:

· Customer service experience showing commitment to excellence.

· Experience and proficiency with online searching and database searching.

· Experience working in libraries in a similar position.

· Experience with handling cash and credit transactions.

Ability to work a variable schedule based on the needs of the library, including day, evening and weekend shifts.

Interested applicants can apply preferably through Indeed.com or send resumes/applications to Amanda Woody, Human Resources Director, City of Bridgeport, 515 West Main St., Bridgeport, WV 26330 or awoody@bridgeportwv.gov.

EOE/M/F/D/V

Job Type: Part-time

Pay: $11.88 per hour

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)

Work Location: In person

Salary : $12