What are the responsibilities and job description for the IT Support Services Intern position at City of Dublin?
The City of Dublin is seeking applicants for a year-round internship with our Information Technology (IT) department. Under the supervision of the Information Technology staff, the IT Support Services Intern functions in a technology support role to assist with inquiries and requests, troubleshooting, research and network/server access.
Availability/Scheduling
Undergraduate Freshman: $17.00/hour
Undergraduate Sophomore: $17.50/hour
Undergraduate Junior: $18.00/hour
Undergraduate Senior: $18.50/hour
First Year Graduate Student: $19.50/hour
Second Year Graduate Student: $21.00/hour
Beyond the Paycheck
Availability/Scheduling
- The typical schedule for this position is approximately 20 hours per week between the hours of 8am and 5pm, Monday-Friday
- The successful candidate must be available to work in-person in Dublin, Ohio (no remote opportunities at this time)
Undergraduate Freshman: $17.00/hour
Undergraduate Sophomore: $17.50/hour
Undergraduate Junior: $18.00/hour
Undergraduate Senior: $18.50/hour
First Year Graduate Student: $19.50/hour
Second Year Graduate Student: $21.00/hour
Beyond the Paycheck
- Ohio Public Employee Retirement System (OPERS) enrollment and contributions
- Potential Public Student Loan Forgiveness (PSLF) eligibility
- Support through our Employee Assistance Program (EAP)
- 20% discount on classes and free textbooks at Franklin University
- Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC)
- Employee recognition and appreciation events throughout the summer
- Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
- Career mapping and growth opportunities
- Assist with entering support requests into the helpdesk tracking system
- Respond to inquiries and requests for assistance with a variety of hardware and software applications
- Provide support for desktops/laptops and as well as office phones, cell phones, video conferencing and remote access
- Conduct inventory on retired hardware to prep for auction listings
- Learn problem solving and task and project management tools
- Work on special research projects regarding technology including AI, automation, data visualization and analysis
- Currently enrolled in an undergraduate or graduate degree seeking program with an emphasis in Technology, Computer Science or a science/engineering related degree
- Possession of a valid driver's license
- Must be available to work in-person in Dublin, Ohio (no remote opportunities at this time)
- Experience using a variety of computing systems, phones, audio/visual equipment and other devices
- Experience helping others with their technology
- Interest in technology, learning, fixing things and helping people
- Strong organizational, communication and customer service skills
- A can-do attitude and aptitude for problem solving
THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER
Salary : $19 - $21
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