Customer Service Clerk

Salary : $40,560.00 - $62,400.00 Annually

Location : Fairfield, OH

Job Type : Full-Time

Job Number : 2025026

Department : Municipal Court

Opening Date : 02 / 14 / 2025

Closing Date : 6 / 30 / 2025 11 : 59 PM Eastern

Description

Nature of Work : Reports to the Chief Deputy Clerk and the Clerk of Court. Provides exceptional customer service, data entry and record keeping for the public and attorneys who have business to conduct with the Fairfield Municipal Court.

Examples of Duties

• Provide exceptional customer service at the counter, through email or over the telephone; determine and collect any costs or fees required; receipt collected monies; and respond to customer inquiries. Maintain professionalism and confidentiality.
• Docket information from court filings in an accurate and timely manner; enter information in the court's case management system; issue appropriate notices; filing and other office duties.
• Processes accurate and presentable correspondence, documents, reports, records and forms utilizing various office equipment such as computers, scanners, fax machines, copiers, etc.
• Prepare and coordinate service processing for summonses, subpoenas and the like; arrange for service based on standard procedures (certified mail, regular mail, etc.); update the status in the case management system; and process failure of service attempts.
• Scan documents into the case file database and verify the accuracy of the scanned document, make appropriate corrections, and inform the supervisor of potential problems.
• Assist colleagues when necessary due to scheduling, volume, or staffing requirements.
• Attend meetings and trainings determined to be beneficial as directed by the Clerk of Court.
• Understand the court's responsibilities, functions, organizational structure and purpose.
• Able to get along with others.
• Performs all other office related duties as assigned by the Clerk of Court.

Typical Qualifications

The ideal candidate must be eager to learn, committed to excellence, team oriented, effectively manage time and tasks, detailed oriented and :

In addition to the above, the following competencies are considered during the hiring process and are integral to the position :

Knowledge, Skills and Abilities : Possesses, acquires and maintains the technical / professional expertise required to do the job effectively and competently.

Stress Tolerance : Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization. Stays calm and even-tempered when handling crises, stressful situations, continuous change, or unexpected developments. Is able to recover from difficult situations.

Teamwork : Works effectively in a team environment to accomplish organizational goals. Builds constructive working relationships with interested stakeholders to identify and meet mutual goals and objectives. Participates as an active and contributing member of teams with a focus on improving offender outcomes and department goals. Shares information as appropriate and credit for team accomplishments. Helps create and maintain strong morale and a feeling of belonging in his / her team. Acts as if "true success" is the success of the whole team.

Cultural Competence : Values an inclusive organization where the differences of all people are respected, valued and utilized towards achieving common goals. Respects and relates well to people from varied backgrounds, understands diverse worldviews, and supports equal and fair treatment.

Communication : Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message and invites response and feedback. Keeps others informed as appropriate. Demonstrates effective written, verbal and listening skills.

Collaboration : Develops and maintains effective working relationships with coworkers and stakeholders through the use of strong interpersonal skills to meet mutual goals and objectives. Obtains cooperation from others; seeks and encourages win-win alternatives.

Dependability and Reliability : Personally responsible and self-motivated; completes work in a timely, consistent manner; is committed to being available during business hours to further organizational goals; demonstrates regular and punctual attendance; arrives prepared for work; is committed to doing the best job possible; diligently follows through on commitments and consistently meets deadlines.

Supplemental Information

Applicants : Resumes may be submitted to : Fairfield Municipal Court, ATTN : Clerk of Court, 675 Nilles Road, Fairfield, OH 45014 OR courtsweb@fairfield-city.org.

The person selected will undergo a background investigation, fingerprinting and random drug testing. The City of Fairfield provides full-time employees with a wide range of benefits including Health, Dental and Life / AD&D insurance as well as vacation, personal and sick time. All full-time employees participate in the Ohio Public Employees Retirement System (OPERS)

The City of Fairfield provides full-time employees with a wide range of benefits including Health, Dental and Life / AD&D insurance as well as vacation, personal and sick time. All full-time employees participate in state retirement pension systems Ohio Public Employees Retirement System (OPERS) or Ohio Police and Fire Retirement Fund (OP&F) depending upon their job classification.

Salary : $40,560 - $62,400