What are the responsibilities and job description for the Animal Control Customer Service Specialist position at City of Henderson, NV?
Position Overview
- The 14-day in-house notice is incorporated in this job announcement.
- This recruitment is limited to the first 150 qualified applications and will close to the public without notice while still accepting applications from internal employees.
The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Animal Control Customer Service Specialist in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status.**
Under general supervision, performs specialized duties within the Animal Control Section of the Police Department, assists customers with requests and issues regarding City animal control services; and performs related duties as assigned.
The physical work location is the Henderson Animal Care and Control Facility located at 300 E Galleria Drive, Henderson, NV, 89011.
PLEASE NOTE:
This job announcement is for the Full-Time Animal Control Customer Service Specialist position. Candidates interested in receiving consideration for both the Full-Time and Part-Time vacancies for Animal Control Customer Service Specialist must apply for each position separately via the respective job bulletin. Candidates who apply for and are invited to move forward for both the Full-Time and Part-Time opportunities will undergo the same assessment process and interview only once; scores earned will apply to both recruitments.
PERSONAL HISTORY QUESTIONNAIRE (PHQ):
The final step in the selection process is the police background investigation. If you are among the group of candidates moving forward to the final steps, you will be required to go through a thorough police background process and complete and submit a Personal History Questionnaire (PHQ). Please note: the background process does not influence the selection process.
**NOTE TO CURRENT EMPLOYEES:
- Pursuant to the Teamsters collective bargaining agreement, full-time non-probationary employees successfully completing the assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to six (6) months.
- The City of Henderson may elect to test probationary full-time, part-time, and temporary employees who meet the minimum qualifications if there are an insufficient number of full-time non-probationary employees who meet the minimum qualifications or successfully pass the assessment process, or if there are a large number of vacancies or anticipated vacancies in the classification. Probationary full-time, part-time, and temporary employees who successfully complete the testing process will be placed on a separate list which may be utilized for up to one (1) year. If the vacancy is not filled by full-time non-probationary employees as outlined in the Teamsters contract, this separate list may be utilized.
SALARY AND BENEFITS:
- External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected
-
Work-Life Balance
- Four (4)-Day, 38 hour workweek
- Please note that the assigned shift/work days may vary and include Fridays and/or Saturdays.
-
Paid Leave and Holidays
- Family and Medical Leave and Extended Leave Policy
-
Comprehensive benefits package*** for all full-time, regular Teamsters-represented employees including:
- Medical, dental, vision, prescription drug, basic life and AD&D insurance
- Long Term Disability (LTD)
- Employee Assistance Program (EAP) Policy
-
Retirement Benefits
- Nevada PERS (Public Employees' Retirement System)
- Retirement Health Savings (RHS) Account
- Deferred Compensation - 457(b) and 401(a) Plans
- Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
- Public Service Loan Forgiveness Program (PLSF) through the Federal Government
- Tuition and Certification Reimbursement Program, and much more!
- ***
Minimum Qualifications
- Graduation from high school, or the equivalent
- Two (2) years of experience performing general clerical or customer service duties involving direct contact with the public
- Skill in typing sufficient to type 25 net words per minute at the time of application
- Must obtain certification in, National Crime Information Center (NCIC) and maintain annual re-training and certification
- Must pass a nationwide fingerprint-based record check, and a wants/warrants check
- Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment
- Note: An equivalent combination of related training and experience may be considered
Required Documents/Assessment Information
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
ASSESSMENT DATES:
Skill-Based Keyboarding Examination* Remote/Online (Pass/Fail): Test invitations and instructions will be sent on Tuesday, January 21, 2025. Candidates will be allotted 48 hours to complete the assessment.
Written Examination - Remote/Online (Weighted 25%): Week of January 27, 2025
(Best-Qualified Candidates)
Structured Selection Interview - In Person (Weighted 75%): Date(s) to be determined
(Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.
1) Completed Employment Application
ASSESSMENT DATES:
Skill-Based Keyboarding Examination* Remote/Online (Pass/Fail): Test invitations and instructions will be sent on Tuesday, January 21, 2025. Candidates will be allotted 48 hours to complete the assessment.
- Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please
Written Examination - Remote/Online (Weighted 25%): Week of January 27, 2025
(Best-Qualified Candidates)
Structured Selection Interview - In Person (Weighted 75%): Date(s) to be determined
(Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.
Selection Process
The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
IMPORTANT: Appointment is subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, medical/physical examination, drug and alcohol test. Please see the job description to view the physical requirements of the job. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.
NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The selection process should be completed within four (4) months of the closing date. Candidates may reapply when there is a vacancy and a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.