What are the responsibilities and job description for the Guest Services (Aquatics) position at City of Hilliard?
JOB
Under the direct supervision of the Recreation Supervisor of Aquatics, Recreation Coordinator of Aquatics, and Pool Manager, Guest Services is responsible for customer service, points of sale, ethical handling of transactions, a working understanding of Rec Trac as it pertains to aquatics, and responding to emergencies within facility specific emergency action plans.
EXAMPLE OF DUTIES
Examples of Duties: (May not include all duties performed.)Maintain a high quality of customer service while upholding City policy as it pertains to financial handling, and admission.Serve as the main point of contact for guests while onsite at aquatics facilities, processing households, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors and rentals.Possess thorough knowledge of and consistently enforces admission policies, rules and regulations, in connection with maintaining a safe environment for all patrons and staff.Help create an outstanding work environment, as well as set the bar for providing exceptional customer service to both internal and external customers. Maintain cleanliness of their assigned facility, entryways, walkways, concession area, and offices.Follow appropriate emergency action plan protocol as needed and provides emergency intervention while following proper protocol.Properly use equipment in the performance of first aid and/or other emergency response.Clear all swimmers from pools according to the pool procedures for inclement weather, emergencies, rest periods, drills and closings.Provide professional and courteous service to all patrons. Remain undistracted from the primary area of responsibility for facility safety, customer service, and ethical money handling.Perform other related duties as assigned by the Recreation Coordinators, Recreation Supervisors, Recreation Program Managers, Deputy Director of Recreation and Parks, or the Director of Recreation and Parks or their designee.Knowledge, Skills and Abilities: Ability to handle money with honesty and integrity.Ability to work independently.Basic computer knowledge.Good verbal and written communication skills.Ability to supervise, direct, instruct, and solicit cooperation from others in the performance of their daily work assignments and duties.Ability to compile and prepare reports and maintain accurate records.Ability to exercise independent judgement, discretion, and to enforce rules and regulations to the public.Ability to answer inquiries, resolve complaints, and communicate with the public in an effective, tactful courteous, and professional manner.Ability to implement Emergency Action Plans and emergency response plans.Compliance with training directives established by supervisory and management personnel.Adherence to all applicable federal, state and local safety laws, rules and regulations and City policies/procedures.
Under the direct supervision of the Recreation Supervisor of Aquatics, Recreation Coordinator of Aquatics, and Pool Manager, Guest Services is responsible for customer service, points of sale, ethical handling of transactions, a working understanding of Rec Trac as it pertains to aquatics, and responding to emergencies within facility specific emergency action plans.
EXAMPLE OF DUTIES
Examples of Duties: (May not include all duties performed.)Maintain a high quality of customer service while upholding City policy as it pertains to financial handling, and admission.Serve as the main point of contact for guests while onsite at aquatics facilities, processing households, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors and rentals.Possess thorough knowledge of and consistently enforces admission policies, rules and regulations, in connection with maintaining a safe environment for all patrons and staff.Help create an outstanding work environment, as well as set the bar for providing exceptional customer service to both internal and external customers. Maintain cleanliness of their assigned facility, entryways, walkways, concession area, and offices.Follow appropriate emergency action plan protocol as needed and provides emergency intervention while following proper protocol.Properly use equipment in the performance of first aid and/or other emergency response.Clear all swimmers from pools according to the pool procedures for inclement weather, emergencies, rest periods, drills and closings.Provide professional and courteous service to all patrons. Remain undistracted from the primary area of responsibility for facility safety, customer service, and ethical money handling.Perform other related duties as assigned by the Recreation Coordinators, Recreation Supervisors, Recreation Program Managers, Deputy Director of Recreation and Parks, or the Director of Recreation and Parks or their designee.Knowledge, Skills and Abilities: Ability to handle money with honesty and integrity.Ability to work independently.Basic computer knowledge.Good verbal and written communication skills.Ability to supervise, direct, instruct, and solicit cooperation from others in the performance of their daily work assignments and duties.Ability to compile and prepare reports and maintain accurate records.Ability to exercise independent judgement, discretion, and to enforce rules and regulations to the public.Ability to answer inquiries, resolve complaints, and communicate with the public in an effective, tactful courteous, and professional manner.Ability to implement Emergency Action Plans and emergency response plans.Compliance with training directives established by supervisory and management personnel.Adherence to all applicable federal, state and local safety laws, rules and regulations and City policies/procedures.