Network Administrator

Location : Jacksonville, FL

Job Type : Civil Service

Job Number : 2024-06207

Department : TECHNOLOGY SOLUTIONS

Opening Date : 02 / 12 / 2025

Closing Date : Continuous

Job Description

Are you looking for a position with a work / life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking a Network Administrator.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

This is professional work which involves complex programming and configuration of the City of Jacksonville's Enterprise network equipment. The work requires knowledge of techniques, methods, and procedures of many areas of network infrastructure as well as personal computer hardware and software applications which involves the use of specialized skills which is learned on the job or through specialized training. Contacts with others require skills in understanding and / or influencing people and are important in providing services, including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is covered by substantially diversified procedures and specialized standards and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. The work is performed in an office environment and requires field work at customer remote sites. After hours and on-call rotation work is required. The physical demands are moderate and consist primarily of standing, stooping, bending, reaching, climbing, walking to remote sites, occasionally lifting and moving objects weighing up to 50 pounds, operating a motor vehicle, using equipment and tools necessary for the assignment and operates standard office equipment such as personal computer. The work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques, standards and / or well defined polices. The worker plans and organizes the work, determines their own priorities and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and for adherence to established methods, standards, and policies.

Examples of Work

• Performs complex configuration, updates, monitoring, installing, documenting, and troubleshooting of various LAN, WAN and MAN networks, network and VoIP equipment including routers, switches, access points, voice gateways, and handsets for new and existing sites (i.e. Cisco).
• Serves as lead on projects working with staff, customers, and vendors.
• Documents and updates the City of Jacksonville's Enterprise Network; utilizing applications such as : Visio, AutoCAD, etc.
• Serves as escalation point of contact for the Network and Voice teams.
• Recognizes trends in incoming issue reports (tickets) to assess appropriate triage level for resolutions.
• Responsible for all aspects of Limited Energy cabling installation as needed.
• Provides surveys, quotes, Informal Bid documents, Pulling Permit(s), documentation, etc., and installations and configuration as directed.
• Provides Network tier 1 / 2 support to ITD groups and customers.
• Resolves and documents daily Service Requests and Incidents.
• Assists Network and Voice Team as needed.
• Uses a network protocol analyzer efficiently (i.e. Observer, Wire Shark, etc.) to troubleshoot and gather network statistics.
• Uses network monitoring tools efficiently (i.e. CiscoWorks, Solarwinds, ACS, and NCS).
• Provides training as required.
• Operates standard office equipment such as personal computer to include Microsoft Office products and other standard applications.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs other duties as required.

Knowledge, Skills and Abilities

Open Requirements / Supplemental Information

OPEN REQUIREMENTS :

Preferred

OTHER REQUIREMENTS :

LICENSING / CERTIFICATION / REGISTRATION

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment / volunteer work in which qualifications are being based. When meeting / basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.To ensure you receive email notifications, be sure to make "" a trusted sender. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here :

If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to :

Florida Department of Veterans Affairs

Attention : Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email :

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

This position is located in an office and is not a remote location.

If you have a degree, indicate which degree you have and include any major / minor. If basing qualifications on education, a copy of your college transcript is required with your application.

Do you have six (6) years of education and / or experience in Information Technology?

Provide a detailed description (at least 3-4 complete sentences) of your experience.

Indicate the organization(s) you worked for where you gained this experience.

Do you have at least two (2) years of experience in network technologies?

Provide a detailed description (at least 3-4 complete sentences) of your experience.

Indicate the organization(s) you worked for where you gained this experience.

Do You have a clear understanding of the Network Open Systems Model (OSI)?

An industry standard network certification is preferred. Do you possess such certification?

Do you understand that depending upon assignment, you may be required to obtain specialized certifications?

Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff's Office prior to appointment. Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing web-based training courses which cover physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities and risk security, incident response, the protection of information and other IT specific security threats, vulnerabilities and risks.

Do you have a valid motor vehicle operator license that is not under suspension / revocation or restricted under any pending or current citations / court proceedings? Please indicate which license you possess.

If you have a State of FL license, does your license currently have one or more of these restrictions?

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS.Please download the forms at

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE : A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

Required Question