What are the responsibilities and job description for the Help Desk Technician position at City of Saratoga Springs NY?
FOR FURTHER CONSIDERATION, YOU MUST SUBMIT THE CITY OF SARATOGA SPRINGS APPLICATION.
Applications are available in the Civil Service Office in City Hall, or online www.saratoga-springs.org under Civil Service, or email civilservice@saratoga-springs.org to request one be sent to you.
Completed applications can be emailed to civilservice@saratoga-springs.org, mailed in, or dropped off at the office.
SALARY : 2024 $44,256
Benefits :
NYS Retirement;
Health, Dental, Vision Benefits;
Earned paid time off;
CSEA Union;
Yearly increases
REQUIRED MINIMUM QUALIFICATIONS : The following qualification(s) MUST be met and clearly detailed in the application form on or before the last filing date :
Graduation from a regionally accredited college or university with an Associate’s Degree or higher in Computer Science, Computer Technology, Data Processing, Management Information Systems, Information Technology or a closely related field; OR
Graduation from high school or a high school equivalency diploma and ONE (1) YEAR of full-time paid experience involving Windows desktop applications
SPECIAL NOTES :
Certificate of Network Administration can be substituted for ONE (1) YEAR of experience.
APLUS Certificate can be substituted for ONE (1) YEAR of experience .
DUTIES :
This is a technical support position responsible for assisting in the daily operation of the technical services help desk in the City of Saratoga Springs Information Technology office.
The employee is responsible for receiving and responding to telephone inquiries and requests related to operational problems of a computer system.
The work is carried out in accordance with sound, modern, up-to-date methods, techniques and procedures and involves covering a Help Desk, logging all calls received, personally resolving computer-related problems or referring to more appropriate technical staff member(s) for resolution, performing key entry operations for input of data.
Position will maintain the City website for all departments and train departments that have frequent posting needs in the operation of the content management system.
Position will offer support to City Hall, Police Department and other City satellite office locations.
The incumbent works under the general supervision of the Commissioner and Deputy Commissioner of Finance and the direct supervision of the Director of Information Technology. Incumbent does related work as required.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Help Desk Technician?
Sign up to receive alerts about other jobs on the Help Desk Technician career path by checking the boxes next to the positions that interest you.
