What are the responsibilities and job description for the Automotive Express Service Advisor position at Classic Honda?
Automotive Express Service Advisor- Classic Honda
***SIGN-ON BONUS OFFERED*** (Please discuss dealership payout amount & terms during interview )
Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 10 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.
Express Service Advisors help automotive owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. The Express Service Advisor establishes a critical and ongoing relationship with owners.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Expectations:
- Greet customers, obtain customer and vehicle data
- Determine nature of desired service and/or complaint. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer
- Write or type clear and precise repair instructions on the repair order for the technician
- Provide estimate for labor and parts
- Communicate with dispatch to determine status of jobs throughout the day
- Telephone or text customer when job is finished and discuss with him/her what was done
- Cooperate with all other dealership personnel necessary to guarantee quality service
- Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment
- Be knowledgeable of the products we sell and the various warranties on them
- Satisfy customers immediate service needs, use low key, high integrity methods to present additional needed services
- Meet or exceed the sales quotas set by management
- Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles. Quality control checks substantially reduce the amount of comebacks and increase our level of customer satisfaction
- Never lose sight of your ultimate goal: To get the car fixed right the first time
Minimum Qualifications:
- High School Diploma
- Previous automotive service experienced preferred
- Reliable Transportation
- Valid drivers license with acceptable driving record
- Pass background screening requirements
Supervisory Responsibilities:
- None
Job Type:
- Full-Time
Benefits:
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Health Insurance
- Dental Insurance
- Vison Insurance
- Life Insurance
- Flexible Spending Account
- Paid Time Off After 6 months
- Referral Program
- Associate Discount Program
Schedule:
- Ability to work a flexible schedule
Pay:
- Pay plan will be discussed during the interview
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.
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