Patient Advocate Coordinator - Specialty Tracking

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Purpose

The purpose of the Patient Advocate Coordinator is to track and monitor specialty prescriptions sent to outside pharmacies in order to assess and assist with prior authorizations, copays, and delivery of medications if needed. This person will also assist pharmacies and billing departments as needed to complete tasks.

Essential Job Functions

• Use OncoEMR and online drug references to perform job duties.
• Provide necessary demographic information to the specialty pharmacies as requested.
• Maintain consistent follow-up on status of all specialty prescriptions.
• Document all interactions with the specialty pharmacies and patients.
• Assist with quality assurance audits.
• Keep updated on insurance changes concerning prescription requirements.
• Other duties as assigned.

Qualifications

• Must be able to demonstrate problem-solving skills.
• Must have strong computer/typing skills.
• Must have excellent oral and written communication skills as well as excellent listening skills.
• Must have strong service orientation with professional and courteous performance.
• Must be flexible and able to adapt to fast-changing environments.
• Must be able to work as a team player in a professional environment.

Education/Experience

• Must have a high school diploma or equivalent.
• Knowledge of medical terminology preferred.
• 1-3 years healthcare experience preferred.
• Oncology experience preferred.

Working conditions

This position works closely with the pharmacy and social work departments of a busy medical oncology/hematology clinic. Some direct patient contact may be required.

Physical requirements

This position requires that the employee be able to sit or stand for long periods of time, up to eight hours a day. This position requires very little physical effort. This position requires that the employee be able to use the telephone and computer to complete many tasks.

Direct reports

This position is not a supervisory position.