Patient Services Representative

Description

As a Patient Services Representative you will handle inbound calls and provide thorough, efficient, and accurate account updates on for each call made or received and update records information about status of customer and status of contact effort. The Patient Services Representative assists with appointment scheduling activities for all practice centers.

What you will be doing

Accurate computer input of patient demographics.
Procure appropriate referrals and type referral follow-up letters when necessary.
Assure daily schedules and medical records are reviewed.
Schedule patient appointments when needed.
Filing and distribution of patient medical records.
Check out patients including collection of appropriate fees, all forms are completed properly, updating of medical records with correct labels.
Completion of data spreadsheets in timeframe specified by organizational processes.
Answering and managing of multi-line phone system.
Processing of faxes daily.
Stay current with the latest technologies & medications and be able to answer general patient questions (premium IOL’s, etc..)
Verification of medical benefits for surgery and injections.
Discuss benefits and costs of non-covered benefits with patients
Complete consent and other necessary forms for surgery
Forward packet of surgical paperwork to appropriate surgical facility/hospital
Inform patient of any pre-admission testing (labs, EKG, etc.) as needed. Also of what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care.
Schedule/board patient at correct facility (fax date/doctor/which eye/general information) with the appropriate boarding information per each surgical location requirements
Type History & Physical forms
Able to accurately complete surgery encounter form.
Must comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
Perform any other duties assigned to accomplish the task at hand.

What you know

Required

• High school diploma or GED
• Strong verbal and written communication skills

Desire

• Telephone operator or high call volume experience

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

About Midwest Vision Partners
Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients’ vision to help people live their best lives. Today, MVP’s network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Medical Specialty:

• Ophthalmology

Schedule:

• Monday to Friday

Work Location: In person