Team Lead, Systems Engineering

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. 

Job Summary:

• The Systems Engineering Team Lead is responsible for leading the deployment of complete Transit based Systems that include Clever Devices products combined with complementary technologies, 3rd party systems, databases and enabling user interfaces to monitor and manage Transit specific operations. This is including the deployment of hardware products and interfaces, to provide a holistic solution that meets customer requirements as contracted by the Transit Authority.
• The Systems Engineering Team Lead works closely with all Clever Devices departments to analyze the customer requirements and required functionality early in the project cycle; support the customer design reviews, conduct the Factory Acceptance Testing with the Customer, and lead the subsequent deployment at the Customer site. Manage, develop, and participate in the System Acceptance Testing with assigned team. 
• Systems Engineering Team Lead manages a team of Systems and Project Engineers. Responsibilities include resource allocation to assigned projects, acts as a mentor to all assigned staff and aids in the development and analysis of collected Clever Devices Proprietary data and intellectual property.
• The Systems Engineering Team Lead is responsible for the overall success of their team’s assigned projects and coordinates all system development and integration tasks to include design, integration, and formal testing. Team Lead also serves as a point of escalation to all projects assigned within their Teams.
• The Systems Engineering Team Lead is responsible for managing a smaller group of Systems and Project Engineers that handles successful deployment of ITS Systems proposed to Clever Devices customers. Additional responsibilities include training internal and external resources in Clever Devices products and the use of its intellectual property.

Primary Responsibilities:

• Provides training and mentoring to new engineers on processes and Clever Devices products and intellectual property of Clever Devices
• Participates in the creation of tools, process and procedures to improve the overall system deployment efficiency
• Maintain a good working knowledge of Clever Devices software and products.
• Understanding of Clever Devices specific Application Layer Protocols
• Understanding and troubleshooting integration of Clever Devices proprietary communications applications
• Support Product Management and Engineering in the definition of software and hardware products and interfaces.
• Plans, Supervises, and delegates daily activities of their Defined team
• Monitors activities of the team to ensure on-time accurate delivery of services
• Manages resources both with respect to personnel development and resource planning for projects
• Manages, Monitors and reports on the overall technology and system level quality assurance
• Manages team member assignment and allocations
• Works with Product Management Directors to ensure proper delivery of software, the development for project deployment requirements, as they relate to system design integrated with Clever Devices products
• Works closely with other departmental managers for success of Clever Devices
• Serves as senior technical resource on system troubleshooting, issue identification and resolution coordination
• Conducts project reviews with the team, joint activity with the Program Managers
• Assesses, and communicates project priorities assigned with their team and escalates as needed for priority decisions to the VP of Systems Engineering
• Provides regular reports on department activities to Vice President of Systems Engineering
• Develop and review the Factory Acceptance Test (FAT) plan.
• Lead the FAT and customer presentations.
• Document parameter and other changes carried out during the test and the deployment phase.
• Develop and review the System Acceptance Test (SAT) plan
• Lead the SAT and client demonstrations.
• Ensure System compatibility and interoperability of all sub-systems.
• Manage and document system configurations.
• Ensures the deployment of the solution is successful.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary while documenting the same using the ticketing system.
• Analyze system, server, application, network, and input/output device performance.
• Create and maintain documentation as it relates to system configuration and processes.
• Collaborate with Systems Engineers and Project Managers on all projects.

Skills Required:

• 6 years in Deploying and Supporting Ridership Reporting solutions
• 10 years experience in a technical or engineering environment which involves transit planning, reporting, or analysis.
• 5 years in a leadership role in a technical or engineering environment
• Extensive troubleshooting skills in Ridership Reporting applications
• Ability to help implement large scale projects
• Must have demonstrated history of successful deployment of large projects
• Must have thorough understanding of FTA NTD reporting requirements and the ability to articulate these to colleagues and transit agencies
• Must have demonstrated history of successful completion of NTD certification.
• Must possess the ability to articulate ridership reporting concepts and solutions to non-engineering personnel in a sales environment.
• Must be able to work cooperatively with Senior Management, Sales, Project Management, Product Management and Software Development / QA to insure timely and successful deployments
• Extensive understanding of Ridecheck Plus and CleverInsights design, implementation, and usage.
• Solid SQL skills, including advanced query design, stored procedures, jobs, and schemas.
• Some working knowledge of Docker
• Ability to retrieve information from customers, apply this information to our products, and influence whether the products need to change or the customer requirements need to change
• Strong influence and negotiation skills
• Strong organizational skills
• Strong leadership and team management skills
• Strong Computer Skills, including MS Office, Word, Excel, PowerPoint, Outlook and ability to learn new software programs such as JIRA, Team City, Axapta
• Strong written and oral communication skills
• Ability to handle and manage multiple tasks simultaneously and prioritize
• B.S. in Computer Science, Computer Engineering, Electrical Engineering, Mechanical Engineering or related field, or equivalent industry related experience.

Clever Devices is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.

In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.