Director of Racquets - Seasonal (May through September)

Job Summary:  

Director of Racquets - seasonal position available at The Bailiwick Club in Greenwich Connecticut.  The Bailiwick Club was established 50 years ago as a member owned club situated in scenic back country Greenwich that offers members swimming and tennis. It is situated on seven acres with an Olympic pool, 6 tennis courts, 3 paddle courts and 4 pickleball courts.  

As the Director of Racquets, you are responsible for the overall operation of the racquets facility that includes Tennis, Platform and Pickleball operations.  Working within the framework of the Club and Cliff Drysdale Management, the Director will run an operation that aligns with the goals and vision of the Club and services its members and their guests as well as Club employees. This includes the maintenance and improvement of the Club’s services and the security and protection of the Club’s assets. 

Job Expectations and Essential Duties: 

•  Supports Club membership sales effort to deliver budgeted sales numbers to include actively participating in prospect experience and soliciting leads.
• Create and execute marketing plans that drive player development, programming and room nights that meet or exceed department budget projections.
• More than 50% of your work schedule will be of an administrative and supervisory nature. A strong administrative skillset is required within operations and racquet sports management.
• A strong and experienced teaching background in tennis, platform and Pickleball for players from social beginner level up to advanced and competitive levels.
• Teach between 20-25 hours per week with appropriate and focused attention to both areas of the racquets program in tennis and pickleball.
• Engage with the racquets community. Additionally, participate with the community that are not involved in programming.
• Create a regular schedule of hours that you are on-site.
• When not on-site be available on call to deal with emergencies or appoint someone else at your club or corporate to be the point person.
• Your Salary includes all duties described in the job responsibilities as well as 6 corporate days to assist in corporate events or trainings, etc.… Corporate days will be assigned to you by the corporate office.
• Enforces all club and corporate policies and procedures.
• Supervises all court play and proper charging of fees.
• Initiates, directs and promotes tennis, and pickleball clinics, special events and programs to attract and maintain members’ tennis, and pickleball interests.
• Provides beginning through advance instruction (private and group) for all levels and ages of players.
• Plays an active role in growing the membership for the club and providing 1^st class programming, play and special events in order to maintain the members.
• Implements and develops lesson programs for adults in all sports.
• Ensures proper inspection of the courts/facilities daily prior to the start of play and ascertain that all necessary maintenance has been performed and the courts are in a safe working order. Reports any maintenance problems to the appropriate person.
• Monitors court usage including special events, clinics and lessons.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Assures that effective orientation and training are given to each new staff member. Implements company training programs.
• Implements the inventory control system policy and reports results as required.
• Ensures revenue is properly recorded into POS system and reconciled daily to schedule.
• Strong knowledge of sports merchandise in order to properly give information to consumers.
• Develops a detailed annual calendar of tennis and pickleball activities and coordinates with Corporate Marketing applicable promotion campaigns.
• Attends facility management meetings and reports to the General Manager and any other appointed Board members designated by the club.
• Other duties as assigned.

Education/Experience: 

At least a high school education or GED. 

Physical Demands: 

Frequently stands, walks, uses hands; talks and hears, reaches with hands and arms, climbs, balances; stoops, kneels, crouches, or crawls. Occasionally sits. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds. 

Environment/Noise:

Frequently works in outdoor weather conditions. Noise level is moderate. 

Job Knowledge, Skill, and Ability Preferences: 

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the staff may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the staff may use are in English).
• Minimum requirement level of a 4.5 for both pickleball and tennis ratings.

Reports to: Club General Manager for all club operations and job functions and Senior Director for access to all support functions. 

This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.