Supervisor, Case Management/Housing Placement, Friends of the Homeless Shelter

CSO is looking for a Supervisor for Case Management and Housing Placement for our Friends of the Homeless (FOH) Shelter in Greenfield.

This position will oversee all case management services to shelter and housing clients through a collaborative process that assesses, plans and coordinates the options and services that will meet an individual’s needs and support their success in obtaining and/or maintaining housing. This position manages Housing Navigators that work with Friends of the Homeless (FOH) shelter guests to develop housing plans and assist in their housing search for safe, permanent housing. This position also supervises the case manager for housing units, and leads the life skills curriculum for shelters.

As a Case Management and Housing Placement Supervisor:

You Will:

• Hire, train, and supervise Case Management/Housing Navigation staff for FOH North shelter/housing programs
• Ensure timeliness of initial & ongoing case management assessment, housing navigator checklist, and credible documentation to determine eligibility and needs for services, supports and housing
• Oversee the process for client housing plans and action steps, from obtaining needed documents and benefits, to completing housing search
• Manage a small caseload of shelter guests’ housing navigation, including tracking client progress, addressing barriers, engaging clients in their housing plans, and follow up on next steps
• Manage priorities with caseload, and staff oversight, and utilize supports and services as needed for clients
• Support & ensure the planning of workshops, life skills programming, and other activities provided in the FOH Resource Centers that pertain to client goals, such as budgeting, job search, employment search, how to be a good tenant, anger management, housemate pairing and other shared housing tools, and completing housing search
• Support some day to day operations/coverage of the shelter sites, including some travel and time at different locations
• Participate in and prepare for all relevant meetings pertaining to clients, such as Coordinated Entry case conference meetings (including YYA and Veteran as needed), as it pertains to prioritizing and referring eligible clients for permanent supportive housing
• Complete vulnerability assessments, as well as chronic verification and disabling condition verification, as needed with clients
• Assist the Program Director with implementation of behavior contracts and client accountability
• Complete Outcome Summaries and other documentation in a timely manner

Your Background:

• Associate’s or Bachelor’s degree in a related field (preferred)
• Two to five years of supervisory experience
• Experience working with homeless or at-risk population (preferred)
• Computer proficiency
• Valid Driver’s license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more.

EOE/AA

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Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan

Schedule:

• Day shift

Work Location: In person

Salary : $40,000 - $50,000